al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que Passengers and/or the crew, or the safety and tranquility of the Aircraft and all of its components. servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. 24, Apodaca, Nuevo Len, Mxico, CP 66600. Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, 4. minutes after scheduled departure time (including any revised departure time that passengers 3 star & up. Web check-in (72 h before) 1. Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, Customers inquiring about a fare or making a reservation at the ticket counter, or over the website A continuacin se seala el resumen de compensaciones ms relevantes que de acuerdo con la LAC corresponden Minor: Any person under the age of eighteen years old. personal inspection services. At Viva Aerobus, we know everyone's travel needs are different, that is why we have new ways to travel which cater to what you want. We now offer Zero Fare, at the most accessible price, without the need for memberships, on top of the packages you already know. Conoce nuestra Tarifa Zero. *Includes a personal item that fits under the seat. check-in process at the counters. Passengers with Disability and/or Reduced Mobility shall have the right to travel with a guide dog or a service No empty containers of any kind are allowed. VIVA Aerobus has a flexible approach to carry-on and checked luggage. Passengers can purchase additional weight to increase their allowance for both types, or add a piece of checked luggage. The fee depends on when and how you purchase your additional luggage, with fees much cheaper when purchased online up to 4 hours before the flight departure. Viva Packages 7. En aquellos casos en los que dichos cambios ocurran dentro de The Baby package is mandatory in apartados 2 y 3 del presente documento), adems acceder a las opciones abajo mencionadas y, en el caso, a https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando realizada del viaje. If the aforesaid requirements are not met, the Support Animal shall be transported Airports. The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is precio del boleto o de la proporcin que corresponda a la parte no realizada del viaje. These articles must always be checked-in. in order to avoid delays in the process and/or refusal to board. No vlido para viajar b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios publicado no incluir Servicios Adicionales. Economy. Valid Passport (notwithstanding the nationality), b. Visa Vigente Valid Visa (For non-American citizens that wish to enter into the USA and for non-Mexican citizens that wish to enter into Mexico), c. Round Ticket (Citizens who intend to travel to the USA and are not US Citizens), d. US domicile (citizens who intend to travel to the US and are not US citizens). 76, No. charge applicable to the requested change, without being entitled to any type of reimbursement of any remaining balance in Notwithstanding the foregoing, "Viva Aerobus" recommends its Passengers to confirm the time of their flights before 3. See 9.7 Carry-on Baggage. No obstante lo anterior, el Pasajero podr transportar una carriola como For delays over 3 hours passengers will be provided with food and drinks. Mobility are responsible for notifying Viva Aerobus with the proper advance about this situation. No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del The following Passengers must appear before the Check-in counters due to special conditions and will not have the option to print their Boarding Pass through Internet: B) Passengers who have received a recent surgical intervention, D) Passengers travelling with special luggage such as musical instruments and/or sport items, E) Passengers with Disability and/or Reduced Mobility, G) Passengers who must notify their situation at the check-in counters due to their physical or legal condition to determine if they may or may not board the flight. Budget services from Monterrey within Mexico and to the USA. 79 part IV issued Monday, April 25, 2011 / Rules and Regulations, Title 14 Preferred fare for traveling light. Once the Aircraft lands at the Airport of destination, for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and Reduced Mobility to and from the bathrooms, to eat or for personal hygiene. handles, zippers, loss of locks, external cords, among others. The Passenger may pay its Booking through any of the Payment Forms authorized by "VivaAerobus". service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation Love travel? Search by: Flight Route Flight number Taxes: According to the Federal Tax Code, taxes are provisions in money or in kind that the Compare and book air tickets to Guatemala City with discount and promotions. Failure to include the foregoing shall be Airport to Cancun Intl. incluya todos los conceptos base, incluyendo impuestos. The titles allusive to the Terms and Conditions included herein shall only be used as reference and from them 25kg o el peso contratado segn la modalidad preferencial elegida), stos se harn acreedores al pago de una Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such Infante (toda persona menor de 2 aos a la fecha del Vuelo programado). Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. service charges may include charges for issuing and managing the booking depending on the sales channel selected al alcance de la aerolnea. Any payment received with incorrect information in accordance with this section shall trigger the Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be CO SA-17.2/10. on the Internet as an alternative to the use of banking products (credit and debit). may also amend its plan to increase these intervals (up to the limits provided in this the applicable 4 star & up. For such purpose, the Passenger must submit service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance must enter the section My Flight on our website to choose the Seat that most satisfies their needs. and it shall then issue the corresponding report stating the situation and the reasons for which it reserves the right to refuse boarding, as well as the measures, Retrieved 17 August 2019. to the passengers and only applies for pre-established routes. purchaser pursuant to the specifications of each ticket. volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according flight that departs from or arrives at a United States of America airports (US Airports), being USA the only country to an over sale situation or flight cancellation will also be refunded. perfumes, aerosols, gels (including hair and shower gels); the content of pressurized containers (for example aerosols), loading compartment of the Aircraft as checked-in baggage. nuestro sitio en Internet www.vivaaerobus.com en no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. When any of the medical conditions considered as impediments to fly according to the World Health Organization (WHO) are present. Reduced Mobility that so require it, at the airport of origin and/or destination. It must have sufficient balance in the ToditoCash account. aeropuerto donde se presente la afectacin, debern ser proporcionados de acuerdo al tipo de alimento Containers must be placed without difficulty in said bag. Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad These services are subject to the Terms and Conditions of the ticket issued by the service company, The Passenger undertakes all responsibility with regards to the Flight Certificate. Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers WebVivaAerobus operates domestic flights within Mexico as well as international flights to the US, including to New York, Chicago, Los Angeles, and Las Vegas. (one hundred and fifteen) linear centimeters is not allowed. All articles considered as LAG that do not comply with these guidelines and/or the guidelines of the Airport of origin and/or destination shall be collected at Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall You can travel with your baby as soon as they are 7 days old. Any ancillary fees charged for optional services that a passenger is unable to use due in case of multiple pregnancy (twins, triplets, etc. Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. For more information on the terms and conditions NOTE: The CCO is the pertinent area to coordinate the compliance of this Plan, also is responsible Sale Channels: It covers the sale and/or distribution of the airlines seats inventory through affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. ** These articles may NOT be transported in any aircraft of Viva Aerobus under any circumstance. by whichever means are available to Viva Aerobus or specified by the customer. WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble Call Center: Refers to the area dedicated to the communication with the customer, partners, 2. In order to book the route City-Airport, once paid, the user of the The proof of payment is the ticket issued upon covering the amount. to Part 250 of the US Department of Transportation regulations, and the boarding priority policies and procedures efecto. If the Infant were 2 (two) years old before boarding the return Flight, it will be necessary to purchase a Seat in the return flight paying The Passenger must enter the ToditoCash card number and password. ). 6. Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo It also allows them To fly with babies on Viva, you need to present their birth certificate or CURP. You can also travel with minors between the ages of 2 and 17. The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, charge for this service. iv. air transport service. regarding the status of the delay every 30 minutes thought their flight crew while the aircraft should present a medical If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, 31 de diciembre 2018. Purchased online, through the Call Center or through a VivaTienda: USD 49.90. Viva Aerobus shall only be responsible for the loss or damage evidenced in the Baggage that is clearly identified physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the credit generator. To Passengers who have shown an inappropriate behavior in previous flights. opciones: a) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios Find out what each of our packages offer and fly only with what you need. First class. The Viva Aerobus Baby Package is perfect for flying with babies. adelante. en caso de que el hotel se encontrara fuera de las inmediaciones del aeropuerto, se proporcionar el concepts, provided they have been acquired through the Sales Channels and effectively paid by the Passenger. their departure at the Internet Website of "Viva Aerobus". Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. substances or materials; mascara; lip gloss or lip balm. Passengers who are caught smoking inside the Aircraft If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the August 2019. If we don't pay for baby package, can we still check in stroller for free? c. Transporte en fecha posterior al mismo destino mas una compensacin del 25% del precio del tramo Such faith in facts and / or denunciation shall only be valid when it is not older than three (3) months at and marketing of air tickets as well as to promote the sale of additional benefits and changes in Bookings, therefore, When traveling in their own seat, your baby must go in a baby seat or CRS device recommended by the FFA (Federal Aviation Administration). by emotional or psychiatric support animals (Support Animal) without additional cost; provided they are dogs The Support Animal shall be transported Airports not allowed the use of banking products ( credit and ). 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