I know you can do better, because you used to. We value your business and welcome your comments and suggestions on how we can serve you best. SERIOUSLY the best airline. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights. They can provide name, dates of employment and position title. ", "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. In many cases, claims are denied when an investigation determines that TSA officers did not open a bag for a physical inspection. I'll walk to Europe before ever booking with them again. ", "I'm not Hindu, but I requested Hindu Vegetarian meal. ", "In flight entertainment and call button was broken crew never passes to ask if youd like water. Seating and crew were lovely, in flight entertainment was great. They also didnt make an announcement about our flight being late. Good Service", "Not enough bathrooms on Economy class area due to aircraft design. Connect with FAT. Terminal Supervisors are available at the airport to assist passengers 24 hours per day. Go forth and sin not again. All rights reserved. We had only 30 minutes to catch the connection flight at Istanbul airport and no one guide us in the airport to which gate we have to go. ( picture was fine but the function buttons were terrible). ", "Last minute gate assigned and then changed", "I miss the turkish delights they used to serve", "I thought the food was excellent on both flights light , fresh and tasty. It was really unacceptable. Entertain system was great. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. Entertainment system hard to use, finding movies very tedious. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. The leg room and the entertaining system were great. We had to wait in an enormous line and then take a bus to the flight. All baggage activity shown in the local time of the airport location. Entertainment options were good", "more food options would be good; also include decaf coffee or green tea as options", "The video screens did not work. ", "My one gripe was that it was very hard to hear the audio on the in-flight entertainment system. Based on this experience, I eont be inclined to use this airline again for future trip planning. ", "The flight kept getting delayed, but made up during flight so I was able to catch my connection in Frankfurt. Fly from Germany on British Airways, Lufthansa, Delta and more. Most of the stewardess very professional and kind. The last departure to Frankfurt am Main leaves Salt Lake City at 10:10 pm. We can help save money with discount tickets that are not available online. She told me me to go to the regular check-in line, where I waited another 45 minutes. ", "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as youre not seating next to someone obnoxious. Federal government websites often end in .gov or .mil. ", "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment", "Just water and coffee. caused me all sorts of problems . you must make double and triple check that when booking a ticket to a country that requires a visa it is a 'click to accept' thanks", "overhead storage was inadequate. Terminal Supervisors are available at the airport to assist passengers 24 hours per day. ", "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. ", "This was the most narrow airplane seat Ive ever experienced. Food was terrible. The flight smooth. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. Very comfortable seat", "Crew were great! The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded. Sometimes travel dates aren't set in stone. ", "Great seat. ", "Everything especially the food and the friendly stewardesses!N", "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! ", "Comfort, food, service - all were superb. In past I have traveled by KLM but this time it was worst. Copyright 2020 Salt Lake City International Airport. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it! (Chris Samuels | The Salt Lake Tribune) Delta Air Lines employees converse at Salt Lake City International Airport, Wednesday, Oct. 12, 2022. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Comfort seat is not, comfortable, very tight. ", "The entertainment system for the full plane was not working. Some no doubt missed connections because of this petty brinkmanship. ", "We sat on the runway for over an hour with no explanation as to what was happening. Alaska Arizona On your way to Frankfurt am Main, youll fly out from SLC. Staff ar boarding gate was nice. To me, a simple glass of water should not be too much to ask. ", "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. The Airbus A330-300 is the aircraft model that flies most regularly on the Salt Lake City to Frankfurt am Main flight route. But don't expect to to get the best and newest planes around but it's still overall a good experience. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. ", "The economy seat was surprisingly comfortable", "We upgraded our flight from Frankfurt to business class--so worth it. ", "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The staff was great", "Staff: from check in to landing, they could at least smile. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. They had 20 crew members. Extremely frustrating and annoying. One through there were no restaurants open until 5-5:30 am. Boarding times were later than expected and left late but didn't arrive lat. Screening at certain airports is performed by private companies and not TSA. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. Contact your airline for lost or missing baggage. ", "Superior comfort, class, and style. The rest of the flight was mediocre. Very helpful stuff. The seats were very narrow and it was impossible to fit on there. Very pleased about that. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers", "Great food (Economy class). ", "Flight attendants very nice and efficient", "For airline food it was very good. The two airlines most popular with KAYAK users for flights from Salt Lake City to Berlin are Delta and KLM. ", "The crew was very friendly and accommodating (a first for me) they really did an outstanding job to make sure we were comfortablethey seemed to be actually enjoying what they were doing :) The food tasted amazing and was plenty..this is also a first for me, I had never said that the food on a flight was good before. My seat didn't have enough leg room for my Feet and a small bag. Salt Lake City International Airport Things to know before you go Terminal Location Main Terminal Recommended Arrival Time 90 minutes prior to departure 2 hours prior for morning departures Ticket Counter Hours Open: 2 hours prior to scheduled departure Baggage Service Office 1-801-410-7060 Unaccompanied Minors Drop-off Location: Ticket Counter ", "The ground staff were completely useless when it came to actually getting a new flight after missing my earlier flight when I showed up with only 20 minutes to spare and the ground crew left the gate before it actually closed. The earliest departure to Frankfurt am Main leaves Salt Lake City at 12:49 am. ", "Great food, comfortable seats, Caring staff, Good TV quality and programs. who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) ", "Loved the movie selection and the food was good too. ", "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. ", "Only 3 movies available on the entertainment system. If you need verification in writing with wage info, please fax or email your request (along with a signed authorization from the employee) to Payroll at 801-535-7682 or payroll@slcgov.com. Landed safely and on time. Food was good and tasty. NEVER FLY WITH CONDOR. The flight attendants were pleasant. All other marks contained herein are the property of their respective owners. Took a lot of time with each person when someone had something to say. Friendly crew. The staff was very attentive. ", "Old movies and few entertainment choices", "I always think Virgin's meals are the WORST among those of all the airlines I use. If I can't trust your own agents, who can I trust, exactly? KAYAK is a travel search engine. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. Whether you want to attend business or indulge in some pleasure, our charter flights will surely impress you. The seats were very comfortable and the staff very helpful. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Entertainment system is top-notch, and the food was acceptable. ", "The flight was delayed by 50 minutes and the gate was not available until 30 minutes of departure. Good service. An official website of the United States government. ", "It was so smooth. No inflight service. Charge people that use the overhead compartment!! So uncomfortable. Delta Airlines lost baggage: 800-325-8224 United Airlines lost baggage: 1-800-335-2247 Southwest Airlines lost baggage: 1-888-202-1024 Air Canada lost baggage: 1 888 689-2247 Alaska airlines lost baggage: 1-877-815-8253 Frontier Airlines lost baggage: (801) 401-9000 Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. Find the details below. ", "The flight was seamless,appreciated the frequent food and drink service", "The boarding was priority and then everyone else. to make you happy prior to departure. Food was pretty good too. It was extremely tough to get it to play a movie. Delayed or damaged baggage Back to top Let us help you start your search for airfare and travel deals, The airline should do something about people who are large enough they need two seats. ", "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids. ", "Short flight-everything fine. ", "It was Delayed and no one was notified. I understand that these things happen but there was zero communication from the captain or the crew. ", "Crew were friendly. Pretty frustrating. ", "The flight left 35 minutes late but arrived on time", "no mention of visa entry to US when I booked my trip !! Then then next day my flight was delayed for four!!! ", "Crew where awesone and the choice of entertainment was fantastic", "The flight advertised meals..a small pastry was served an hour into the flight. Best time to beat the crowds with an average, Flight from Salt Lake City to Frankfurt am Main, Compare multiple travel sites with one search, Save money when you bundle your flight + hotel. Flight was comforyable smooth and on time. They would not even communicate as to why delayed and would not put us in a different flight. ", "I dont like the limited choice of drinks on these short KLM flights. ", "The vegetarian option was tuna which isnt vegetarian and there was no vegetarian snack. I just wish I had known. ", "No communication, nor will they tell you why it's late . Mre than 5 hrs delay", "Crew where awesone and the choice of entertainment was fantastic", "Evening snack was not the greatest breakfast was pretty food", "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out", "Boarding was chaotic and congested with not much information or order. ", "Legroom was much better than on U.S. carriers doing same long trip. Although much to choose from such as tv shows etc., more recent movies would have been a plus. Especially the way we can follow our route on the screens.
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