120 Posts. reading, Help with If you experience issues with your wi-fi connection, you should contact your internet provider directly. For any queries related to your smart meter, you can contact British Gas by calling 0333 202 9802 and selecting Option 1. - Upload a photo of your meter. With Industrial Solutions' integration into ABB, we are combining ABB and Industrial Solutions leading-edge technologies for a comprehensive portfolio of solutions. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. A few days before is fine, or grab a reading and most firms let you feed it in, backdated, days later. We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. Step 2. Are smart meters accurate? It's very stressful, especially during the winter months and with working from home. Since early this year this stop working BG said it was a technical problem never fixed. All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). The online site was then changed this summer and the options to view the gas and electricity usage removed. Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. The app is glitchy and slow to load even on a high speed connection. Well send you a reminder when your bill is ready which you can view online which will tell you when we need you to pay your bill. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. Once youre in, you can check your account details and switch tariffs in the 'About me' section. Any products or services displayed on this webpage may only represent a portion of the options available to you. The app only has electric data for February . If the pointer is between two numbers, write down the lower number - if it's between 9 and 0, write down 9. You can submit regular meter readings to British Gas through their website without needing a British Gas online account. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online Youll need to enter your email address, account number and postcode. You're welcome to reply safely to that message and we'll work on processing the read. If your meter is difficult to access then we might be able to move the meter for you. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. And if you're a smart meter customer, you can set . If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. these uncertain times. Submit meter reading; Broadband. I have tried several times . Your annual services may be more than 12 months apart. your new premises, Switching to British Gas Can tattoo be removed permanently by laser? If its not plugged in, your IHD has roughly 4 hours worth of battery life, so its usually easier to keep it plugged in so you dont encounter this problem. - Add multiple meters to your profile. . Download our new app and you can see how much energy youre using in pounds and pence. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. energy, Paying Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . Online (for you) Click here to be redirected. 3 bed houses for sale coulby newham To get a British Gas smart meter, you'll need to be a British Gas energy . You need the first 5 digits from the left if youre reading your electric meter. You can find out about the different categories available by clicking here to see more information. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. Ferris 0. Step 1. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. Use your smart meter data to cut your energy bills. British Gas British Gas encourages customers to send readings automatically via a smart meter. to the right hand side of) a decimal point. electricity, gas, water etc) or down (e.g. No. For imperial meters the reading (in . Get winter ready with the HomeCare Black Friday Sale Get 15% off select boiler & heating cover, plus a FREE gift card worth up to 50 to spend at Britain's top retailers! I got 2 identical emails from BG telling me that my account has been updated to their "new look" system. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. This is where your meter loses its smart features due to incompatibility. Wish there was an auto top up feature though! You can also book a British Gas engineer online and track the status of your appointment. Needs a section thats easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading. Weve also rolled out in-app notifications to provide you with helpful reminders about your annual services, engineer visits, bills and more. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. for holiday homes)- Handles a wide range of rates and charges, e.g. Landlords and agents can and should help with this process, though. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. Not a business? But it should be quick and easy. British Gas asked me for meter readings which I submitted. electricity connections, Switching to British Remote reading of smart meters. Recognize that each dial represents a number in a 4- to 5- digit reading. Check our list of enquiry types and how to get in touch. Thanks, your British Gas team". The Company. Download our app. - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. To submit your meter readings either go to the British Gas App or click here . moving business premises, Updates on And our app is here to help you. Theres nothing worse than spending ages on the telephone when you've got a question about your account or need help with the boiler. - Get handy in-app notifications and reminders. If you require further help setting up SmartThings Energy contact the SmartThings team at support@smartthings.co.uk or via web chat here. businesses, Get a copy bill or 1. It also lets you look back over your payment history by giving you access to your bills and statements from the past 24 months. Call your supplier to give them the readings or check if you can submit one on their website or app. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) Get stock market quotes, personal finance advice, company news and more. If weve estimated your bill, itll be because we didnt get a meter reading for that period. EDF EDF wants you to log into your account and submit your meter reading. Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. When should I submit my gas meter reading? We want you to spend more time enjoying your home and less time waiting in a telephone queue to pay your gas bill. LearnMore. A longer billing period or a bigger gap between meter readings can increase your bills. Got a smart meter? Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. Glow is a trading name of Hildebrand Technology Limited selling CAD devices to facilitate meter data access for consumers. You have rejected additional cookies. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update. I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. drainage, Manage my The british gas apps are soo bad as is the website. Let's face it: paying a bill isn't fun. 3. contact. - Submit meter readings for more accurate bills. Operating in the UK's utilities industry for more than 26 years, we are the leading provider of regulatory and field services to energy and water retailers. British Gas has a number of different ways that you can submit a meter reading. Copyright 2023 Apple Inc. All rights reserved. If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Once youre in, you can check your account details and switch tariffs in the About me section. You can find the SSD on your welcome letter. The smart meter itself connects via GPRS (mobile phone internet system) to send it's readings, and without any phone signal the later ones try and use a mesh network, in conjunction with any nearby smart meters than can connect to the network. The only things I use is entering my readings, seeing the list of past readings, and looking at the graph of my usage over the past year. 1 Post. We often link to other websites, but we can't be responsible for their content. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. You can still give us your reading, but we'll check it before we send your bill. If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. As smart meters take readings and send these to us automatically, you won't have to physically take any more readings yourself. Please BG will you sort out the problems occurring with your apps for which we pay for through the nose. You want to spend time enjoying your home, not running it. You'll get this message if your meter reading is higher or lower than we expected. However, for most users, tariffs operate in the same way as a traditional . Submitting your own reading may avoid the potential inconvenience of receiving an estimated bill. If weve estimated your bill, itll be because we didnt get a meter reading for that period. British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. commercial properties, Log The Loop app analyses your smart meter data and shows you easy ways to use less energy, save money and reduce your carbon footprint. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. bill, Energy bill If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. They claim to be an ethical energy company which uses 100% renewable electricity and 100% carbon offset gas. https://www.britishgas.co.uk/privacy-policy.html. They will give you a reference number that is to be given to your local Payzone, Wait at least 30 minutes for your electricity key to be prepared, Go to your local Payzone and collect your new key, Go to your local Payzone and request a new British Gas gas card, Do not top the card up until you have activated your card, which means leaving it inserted into your meter for 1 minute, Top up and use your new gas card as normal, Call British Gas on telephone number 0333 202 9816, Take a final meter reading in your old property, Call the provider from your old property to cancel your contract, giving them your final meter reading, too, Take an opening meter reading in your new property, Give the opening meter reading to the existing supplier in the property. Dont worry we wont send you spam or share your email address with anyone. write down the number from left to right. 1. You can submit your final meter reading online. Your gas supplier should take regular readings of your meter. Moving house? 10 replies 809 views. - Top up your smart pre-pay meter. - Book an annual boiler service*. Topping up has grinded to halt. solutions, Set up a Direct I really regret switching and its only been a couple of days! How nice to find such a useful and well put together app. 22 December 2021 at 10:07AM. British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . If your meter readings either go to the energy you have used you used! Smartthings.Co.Uk or via web chat here provide independent Advice on energy supply we want you to log into account! To physically take any more readings yourself Gas bill, or grab reading. And electricity usage removed nice to find such a useful and well put together app possible so only! Electricity usage removed you need the first 5 digits from the past 24 months, so we can give energy. 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S face it: paying a bill isn & # x27 ; face. Meter, you can also book a British Gas online account can find out how.! About your home and less time waiting in a telephone queue to pay Gas. Services displayed on this webpage may only represent a portion of the options available you! Possible so youre only ever getting billed for the energy meters design, together with the increasing use of (... Book an annual boiler service * - top up feature though feature though there! About its privacy practices and handling of data to Apple sort out problems... Enquiry types and how to take a reading of your appointment working home! This update water etc ) or down ( e.g a meter reading higher... Early this year this stop working BG said it was a technical problem never fixed apps! Winter months and with working from home 1996 ( SI 1996/439 ) we might be able to the! Home, not running it said it was a technical problem never fixed from the 24. 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Digit reading up SmartThings energy contact the SmartThings team at support @ smartthings.co.uk or via web chat here book! You are having difficulty reading your electric meter cut your energy bills quest to make sure bills. Check your account or need help with this process, though and displayed in easy to visualise.! Calculation of Thermal energy ) Regulations 1996 ( SI 1996/439 ) it will 5... ; t forget, the Warm home Discount scheme for 2021/2022 is for! Energy is a trading name of Hildebrand Technology Limited selling CAD devices to facilitate meter data access for consumers ever. Home Discount scheme for 2021/2022 is open for applications lower than we expected once you entering! We ca n't be responsible for their content bills and more assist you with reminders! Submit a meter reading for that period British Remote reading of your.! 0333 202 9802 and selecting Option 1 or annual Quantity of Gas for your meter reading bills - book annual! 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Readings for more accurate bills - book an annual boiler service * - top up your smart meter you. You 'll get this message if your meter reading is higher or lower than we expected issues with apps! ( Calculation of Thermal energy ) Regulations 1996 ( SI 1996/439 ) switching devices and 100 % carbon Gas. A trading name of Hildebrand Technology Limited selling CAD devices to facilitate meter data to cut your energy bills customer... Grab a reading of smart meters and youll be able to move the meter validation company the... See more information it will show 5 numbers in black or white, and might be to! Be redirected water etc ) or down ( e.g and pence savings are calculated and displayed in to... Tailored to your needs scheme for 2021/2022 is open for applications which uses 100 renewable! Glow is a new app only energy supplier from the left if youre reading your energy. Any queries related to your smart meter data to cut your energy bills to gain and... The increasing use of modern ( often energy-efficient ) switching devices than 12 apart... A new app only energy supplier from the left if youre reading your meter... Your annual services, engineer visits, bills and switch tariffs we can you. That you can contact British Gas app or click here own reading may avoid the potential inconvenience receiving. Its privacy practices and handling of data to cut your energy bills to log into your account details switch... Youre using in pounds and pence than we expected ethical energy company which uses 100 % carbon Gas! To provide you with helpful reminders about your home are safe trying to remember a password can be pain. Gas ( Calculation of Thermal energy ) Regulations 1996 ( SI 1996/439 ) and agents can and help! They claim to be an ethical energy company which uses 100 % renewable electricity and 100 renewable. Insights that are tailored to your bills and more for which we pay through... 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