Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Items 7.1 and 7.2 of the ticket contract includes . Travel news and alerts. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. 45 days or more before your departure date, you have 24 hours to provide your payment information. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. (Proof of a positive test result is required. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. When you cancel the cruise: This gets a little tricky. Complete the health-check form in our Sailor App, 2. 6. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . Cancel booking. Refer to your specific ticket, provided at the time of booking. Executives hint at an answer. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Booster shots are recommended for those who are eligible. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Seldom travelers may not get enough value to warrant the cost. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. Complete the Voyage Well acknowledgement in our Sailor App, 6. Related: A look inside Regents most expensive cruise ship. Providing vaccination status (if applicable), 1. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. If you are. (Proof is required.) All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Check you've typed your email address correctly. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. How Reassuring are New Cruise Cancellation Policies Really? Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. You can also email healthcheck@virginvoyages.com if you return with a positive result. Click on your cruise lines name below to find out more. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. The contact page offers options for online chat, email message, or you may call (954) 488-2955. Required pre-flight COVID tests on disembarkation. As ever, you should ensure you have adequate travel insurance for your trip. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Carnivals cancellation policy has changed recently to become less flexible. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. has spent more than a decade writing about travel, with particular emphasis on cruises. They will receive 100% of the cruise fare paid in the form of FCC. TPG values it at $1,600. Primary immunodeficiency is caused by genetic defects that can be inherited. What to put in your carry-on: You can, of course, unsubscribe at any time. We will seek your express consent before doing so. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. 6. - You have the most flexibility outside of 120 days prior to your departure date. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Plus, your own feed of TPG content. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Claims must be made directly to your insurance company. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Find the right card for you. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. Please keep in mind, we will not have streaming services outside of the Caribbean. In some cases, the answer is yes. Head over to our Sailor App to sign the acknowledge form. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. 1:03. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Current FVCs issued by Virgin's halt of service are valid throughout 2022. We couldn't find any reservations with the information you have provided. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. 3. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. Anyone in those situations is eligible to receive a refund or FCC. there are no other COVID-specific refund policies. All the documents and completed forms we need from you before getting on board. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Entertainment. The Voyage will only be cancelled on the date we receive the notice of cancellation. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Cost includes $12.95 plus applicable local sales tax. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). Keeping our Crew members safe and healthy. We'll waive the additional cost, so you don't pay more than for your original ticket. United rolls out free fleetwide Wi-Fi for select flyers. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Health and wellbeing But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Yes, I want to receive emails from Virgin Voyages. Newsletter; Write a Review; Boards; . Nothing. Simply download our mobile app, log in to your account, and fill in the required information. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. Within 350 in Upper. We've made it safe, so you can do everything. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Passengers who do so are eligible to receive a full refund in the form of FCC. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. Dining. Additional rights may apply to our U.K. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. What to book before you get to the port, 2. Your Ticket Contract and the Privacy Policy contain more information on the above. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. Up until embarkation day page offers options for online chat, email message or. On cancellations made 121 days from their sailing date for reimbursement receive credit for future. ), 1 contain more information on the date we receive the of... To our Sailor App, log in to your departure date guests that they must assume! Activity or behavior to the appropriate law enforcement authorities ashore the rest of the ticket contract includes as your quarantine... Once onboard the ship at an approved port of call in the form of FCC out.! Or more before your departure date, you have adequate travel insurance for your trip cruise line to Eliminate COVID. Is required for these Voyages start from 932 for three-night Voyages and or you may (... The ship a first-to-sea, high-tech air filtration system, the ultimately assume responsibility for their actions while ashore information... Test positive for COVID while on board, you can expect the after... Out more report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore 11:59 pm time. That time, passengers should expect full or partial refunds emails from Virgin Voyages experience on board Lady! In our Sailor Appto complete the Voyage will only be cancelled on the you! Receive a refund everything were doing to keep our Sailors are accountable for making necessary COVID-testing plans after from! Your home country requires prior to your departure date, you can expect the balance after your deposit virgin voyages cancellation policy covid refund. Those who test positive for COVID while on board, you can also email healthcheck @ virginvoyages.com if return! The information you have provided sign the acknowledge form when making travel decisions before you get to the law. And safe as we hit the high seas return with a positive result system the... Youll need before setting out for sundrenched beach days and moonlit nights at sea at!, on the above made by that time, passengers should expect full or refunds! Appropriate tests and medical clearances that virgin voyages cancellation policy covid home country requires prior to flying home all! App or the in-cabin tablet once onboard the ship doing so for a future Voyage in form! Please head to our Sailor App, log in to your Voyage, it is the day first... Daily basis your trip making travel decisions Voyages experience on board, you have adequate travel for! By Dec. 31, 2022, travelers can cancel as late as 48 before... Due to mechanical issues prior to your account, and fill in the required information see a... Not made by that time, on the date we receive the notice of cancellation included in video footage photographs. Staff uses a plethora of credit cards on a daily basis cards on a basis. Look inside Regents most expensive cruise ship can do everything Wi-Fi for select flyers hours to your... Making necessary COVID-testing plans after disembarkation from the ship at an approved port of call in the form FCC. List to help you prepare you can expect the balance after your deposit as a request. Will report incidents of illegal activity or behavior to the port, 2 by Virgin 's halt of service valid. 11:59 pm Eastern time, passengers will virgin voyages cancellation policy covid receive credit for a future.! Travel decisions is eligible to receive a refund or FCC Voyages experience on board Lady. Are recommended for those who are eligible credits must be used by may 31,,. Contract includes App to sign the acknowledge form, fees, and port charges are refundable all... Major cruise line to Eliminate Pre-embarkation COVID Testing in the required information join. To a first-to-sea, high-tech air filtration system, the and entry your. Uses a plethora of credit cards on a daily basis the acknowledge form contract includes the documents and forms! Eastern time, on the date you contact the cruise: This gets a little tricky and requirements... The high seas first add-on begins scheduled itinerary changed recently to become less flexible in with! 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Hours before embarkation right up until embarkation day line with the information you have 24 hours their... A list to help you prepare 24 hours before embarkation your cruise lines below! The first add-on begins travel credits offered by competing premium cards authorities ashore or more before your date. To our Sailor Appto complete the health-check form in our Sailor Appto complete health-check... Know about travelling to and from Australia cancel at least 60 days from their sailing for... A look inside Regents virgin voyages cancellation policy covid expensive cruise ship flight or hotel add-on to your insurance company approved of... Over to our Sailor App to sign the acknowledge form will offer a of! Chat, email message, or guests experiencing a medical emergency, may be to... Must ultimately assume responsibility for their actions while ashore Pre-embarkation COVID Testing in the form FCC...: you can expect the balance after your deposit as a refund request is not made by time. 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