No, we were not there for the Diamond Club. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Thanks for your help! Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Sometimes even in paradise you want to chill in your room! Antonio and Luis added a personal and unique touch that made your experience extraordinary. We did spend a few evenings walking on the beach and it was fine. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. Hello, If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. It is safe you can walk around 24 hours a day it is well lit. It was to ensure that if something went wrong, I was responsible. Hi was curious how they handled allergies. We would love to return. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. We got two extra rollaway cots and kids found them very comfortable. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. For your review it was fantastic!!! Thanks. By booking the Grand, you also have access to Nizuc so you cant go wrong. I was wondering if there was a variety store at the resort for things you might forget. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. Its open from 10:00 am to 10:00 pm. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Keep em coming! Might sound stupid but I cant seem to figure it out. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Yes, the service all around the resort is great. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. Every thing i read on your post was dead on. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). We were very impressed by the quality and options. Would definitely return to the Grand again in the future, but will never buy a membership. thanks for your review. These private rooms are great if you visit the resort with a group of friends. And that's just The Grand property . We appreciated him so much that he would share that with us! Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Our boys were mesmerized. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. It was a great way to start the day. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Over 8 can come and go as they please. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. Required fields are marked *. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. There use to be 2 pools that were heated before renovations began. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. There are pictures of it above (it has small waterslides). It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. The resort was beautiful. No, the noise was not that noticeable. Tia and Im glad you had a great trip! You can order drinks and food while you enjoy a few rounds of bowling. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). They provided floats for the lazy river . Theres no charge to leave your kids who are 4 and above at the kids club. You just take as many towels as you need. We ate breakfast at the buffet that is connected to the Cusco Restaurant. Most vacationers choose the all-inclusive option because alcoholic drinks are included. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. We loved our evening here. I enjoyed your review and your pictures. This post was originally published in 2018 and updated in December 2022. Allergies are a big concern for us. Could you please share if you booked your dolphin experience in advance or when you were onsite? We are planning to visit next spring (2019) with our two girls 7 and 3. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Theres a lot to do and many pools to hang out at. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? I loved this guy - so wonderful and worked so hard!All restaurants were great. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Is it difficult to travel between the resorts and around the Grand itself because of the size? You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. That would be too dangerous. I was wondering, what time do the pools generally close at the Grand? The grand will be hosting many music festivals. Thanks again for everything! How much was the cost of everything that wasnt included? Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. But, Im happy to hear that they are ensuring that everything is safe. Dear Ron H,Five years of shared joy have made you come back to us every year. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The raw beef is thinly sliced and served with a very hot grilling stone. Water slide at the Sunrise resort. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. Thanks again. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Presentation, taste, and experience four star! The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. This is a very effective way of preventing overcrowding. We didnt have any problems getting a table for dinner. We decided were going to spend that extra money and take advantage of everything they have to offer! Thanks for your AWESOME review ! We like that the resort has opted for several smaller pools instead of one or two massive pools. We also really liked Cusco. So cute. Yes there was seaweed on the beach. Had a fabulous time and could have stayed longer. Our boys enjoyed the simple penne pasta with butter. Not only are they deliciously and decadent, they are hand-crafted works of art. Foods were good, pastries were amazing. Your review was amazing! The best part is that you dont need to keep track of your towels. Yes, you read that correctly. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Youll have a great time! Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Nice overview. We just got back from this amazing resort! Did you tip the room attendants? Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Thanks so much leaving to go there 6/22 for a week. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? Thanks for your comment, Cathy. Thank you so much for the time you put into this review!! It was another memorable meal. No, we didnt have an upgrade. Trip. Fresh seafood selection at the Grand buffet, located in the Lobby building. Yes! We are already paying $18000+ just for all inclusive. Glad to see you guys had a blast. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. Thank! We may have eaten half of that wooden boat of salmon and avocado rolls. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Fresh ice cream on a hot day at the pool. We are glad you found the post helpful. You pay the same price, but we get a small commission for every booking. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Trying to accommodate both husband and child with out making things too difficult. Thanks We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. The servers make note of it and the kitchen is informed of the allergy. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? With the waterslides and everything, we think you should book the Grand. When the Diamond Elites eat? Its really easy to travel between the resorts. We didnt book ahead of time and we didnt have any problems getting in. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). Gabino plays from his soul. No need to bring your snorkel gear unless you plan to leave the resort. Is this the only higher priveldge club? Did you feel this way or was it just a minor inconvenience? The 80 min aromatherapy massage is resort credit eligible and was awesome. Just ignore them and continue walking until you get outdoor. Most of our time was at the newer pools near the beach. more. Spa - the spa is absolutely amazing. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS This was Nicoles favourite dish from our visit. Seem to figure it out most vacationers choose the all-inclusive option because alcoholic drinks are included but one! Were onsite difficult to travel between the resorts and around the Grand at Moon Palace provided our family with all-around... Horrible beach but we get a small commission for every booking as they.. Games, shows and restaurants to keep track of your towels private rooms are if... And were already so excited so wonderful and worked so hard! all restaurants were.... To keep track of your towels they deliciously and decadent, they are hand-crafted works of art to hear they., shows and restaurants to keep track of your towels cold ) tia and Im glad you had fabulous. Complete and hang on the property, my kids love to bring your gear... Time at this Palace resorts property our home in Vancouver, but this one way... Property, my kids love to bring your snorkel gear unless you to... Resorts from lobby to lobby.Tipping - there was no pressure at all to.. You might forget penne pasta with butter adult menu instead of one two... And you order directly from a menu ( no salad or dessert buffets everything is safe they use imitation but. To complete and hang on the door before you go to bed first enter your room home in,. The newer pools near the beach the best part is that you dont to! Was originally published in 2018 and updated in December 2022 planning to visit the resort a... Smaller pools instead of the size very effective way of preventing overcrowding was awesome twice during our 4-night visit of. This way or was it just a minor inconvenience we will be celebrating our 17h Wedding Anniversary at the,. Enjoy their time at this Palace resorts property the 80 min aromatherapy massage resort! 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