Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. Internet Service Provider (ISP). All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. Messages and their content are retained by us in accordance with our standard message retention policies. dbito caduque. 1. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. They assist incarcerated individuals, answer questions and troubleshoot our products and services. for more info). Our goal is to help incarcerated individuals connect with loved ones. . Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. When we provide spare parts, those spare parts may be new or reconditioned. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Your Customer Agreement also means you agree to receive periodic email communications from us. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. Message and data rates may apply. Up to $3.00 cash; Up to The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. Pricing, California You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Video Connectsessions are pre-paid and non-refundable. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. These email communications may include marketing communications relating to our Products. We may also take further collection action, including referral to a collection agency. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. We love to hear the amazing feedback! Searching Frequently Asked Questions. Refunds are processed within 60 days after your request is received. Alaska and TDCJ customers have 365 days to request a refund. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. The Resolute Rules are available at Resolutes website https://resolutesystems.com. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Should I fund anAdvanceConnect account or a SecurusDebit account? YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. The Contact Center is open seven days a week 24 hours per day. Read 2 more reviews about Securus Contact Systems. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. These obligations will survive any termination of your relationship with us or your use of our Products. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Can I make a deposit to their Securus Debit account? How do Idetermine what type of account to make a payment on? PLEASE READ IT CAREFULLY. Please contact GTL for a refund of deposited funds and open a Securus account. . Payments sent via mail may take seven to ten business days to process. Law Firm and Lawyer Communications Privatization. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. archivo para su uso de conformidad con este Acuerdo. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. We offer you a range of communications and payments products and services. SIGN UP NOW WITH SECURTEL AND START SAVING We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Policy violation User is under the age of 18. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. What can I do? Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. We provide these links only for your convenience. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Does the mobile app allow you to save cards on file as well? If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Once scheduled, a Video Connectsession must be attended during the scheduled time period. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Al hacer clic abajo, usted acepta los Trminos y Condiciones de If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Terminating your video session is at the sole discretion of the correctional facility or by us. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. There are certain actions that you must not take, and you must not encourage or assist any other person to take. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. Attorneys. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? (b) Maximum Liability. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Make any promise or guarantee that the Tablet arising from the RECORDING of NON-PRIVATIZED CALLS a live agent, will. Must not take, and you must not encourage or assist any other person to take refund if believe... 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