I ordered the Kayden Dress in black. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 90015 If you order multiple styles with different delivery dates, they may ship separately. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. I was never updated or contacted. Lucy in the Sky, Inc may change this policy from time to time by updating this page. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. I feel tricked and pissed off. They have a great live chat setup and I like that they're always ready to help. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Tip for consumers:Absolutely no refunds unless it arrived damaged. DO YOU SHIP INTERNATIONALLY? Status: Resolved. Please let us know if we can help any further. That's way too short for anyone, especially for teens who are going to their first dances! They have no customer service phone line. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Well look into the stated issue and will work out a way to resolve the situation asap! My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Please note that business days do not include weekends or public holidays. Be careful of ordering something for a particular occasion. As soon as you place the order, it is processing on our end. My daughter has an event Nov. 19. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. I am so disappointed and will NEVER ORDER AGAIN! - Kate, Hi Paula! she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. i am from spain. I am doubtful now the dress will come in time (or ever) for my event. Hi Melissa, We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Ordered 1 month ago. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. I was then given a full in-store credit after I returned the dress. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Delivery date was Feb 17-24th. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Tip for consumers:I should have read the other reviews. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Hi Mandy, Customer Service: 2 stars. 2023 Trustpilot, Inc. All rights reserved. Hi Veena, Thanks for your feedback. I never got any notification from them that my dresses would be late or anything. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. We apologize for the disappointment. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. You may return any style for store credit within 14 days from the delivery date of the style. Incredibly scammy and misleading. When Dannica isnt writing about fashion and beauty, shes writing poetry. Hi Kylie! If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Have e-mailed twice in the last week with no response! However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. I don't understand how it's still in business. Hi Bailey! WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? They usually reply within twenty-four hours of your query. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Hi Jay, We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. A cookie is a small file which asks permission to be placed on your computer's hard drive. Version 2.2.0. All international orders are shipped with DHL International Packet Plus. I have been waiting for almost three weeks and still haven't got my money back. Hi Kim, Lyrica Racer Back Bikini Set in Orange Strawberry! We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. I have emailed them three times and tried to do the virtual chat but it never works. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Your Order Has Been Processed! Very helpful. Thanks for your feedback. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Business days do not include weekends or public holdiays. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Please note we cannot ship express orders to University/PO Boxes. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. -Kate, I love Lucy in the sky ! We're so sorry to hear about the order. Lucy in the sky is our GO TO for all things special occasion. You can choose to accept or decline cookies. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. - Check in with your local post office, as packages are often held there for pick up. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. It was nothing like the picture. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You must not misuse this Website. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Really horrible place. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. Hi Lily, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can email us at resolution@lucyinthesky.email for any further assistance. Any orders cancelled within 14 days of being placed can be cancelled for store credit. , over 6 weeks. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Get the latest business insights from Dun & Bradstreet. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. Los Angeles, California I've made several purchases on different occasions from this store and nearly all of which came with problems. We may from time to time include third party links on our Website. We're so sorry to hear that your order was delayed. Just go to the Order History section, and view your order to see the 'Create Return Label' function. What a terrible return policy for a online store. BUT, you can't get a refund if you return something, only store credit. All such rights are reserved by www.lucyinthesky.com and its licensors. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. All of my questions were answered. You will receive your tracking number once your style/s have been shipped. Products used:We havent received the products. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. We're so sorry to hear that the length was an issue. - Kate, Hi Jessica! The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Us either! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Daughter bought a dress for homecoming from this site. The dress did not fit correctly and they will only give you credit no refund. Please email us at resolution@lucyinthesky.email so we can assist you sooner. i ordered 2 dresses october 2 and need them for october 11. thanks! We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. I DO NOT RECOMMEND THIS COMPANY! Hi Kaylyn! If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. It's pretty enticing because the prices are low and they always have free shipping and returns. Hi! The dress we purchased did not fit at all like the photo depicted on the site. BBB reports on known marketplace practices. You can contact Lucy in the Sky at shop@lucyinthesky.email. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. We're so glad that Daniella was able to assist you. Both dresses arrived back to back and they looked nothing like it did online. It is the size of a T-shirt. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. -Kate. I have never been able to complete a return that quickly. We're so glad you were able to utilize our 24/7 chat! Tip for consumers:Returns usually only give store credit. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. 1. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Here are 8 tips for writing great reviews. In the end the skirt fit very snug and my booty looks great in it. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Track. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Thanks for shopping with us online! We're sorry to hear that you had issues with your orders. Hi Mike, Thanks for your feedback. The phone number listed doesn't get answered and online chat is not available. Shop now at www.lucyinthesky.com. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Yes! If the issue persists, we would suggest to follow up with your bank. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. -Kate. From time to time, we may restrict access to some parts or all of this Website. We encourage you to review those policies when you visit those sites. Lucy in the Sky ranks 92nd among Women's Clothing sites. Images copyright 2023 Lucy in the sky inc. All rights reserved. If i order now when i will receive it? Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. New screen for viewing other uploaded customers videos . - Kate. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. All swimsuits are under $70, and thats including the top and the bottom! WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? I love Lucy in the sky ! Our Shady Rays Reviews Whats the Verdict? This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I HAVE MY TRACKING NUMBER. We cover the cost of all domestic return shipping for all styles. I am absolutely livid. there is a dress i like but it is all out of stock. . In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Worst experience. Well guide you through the process. If you need help please email us at resolution@lucyinthesky.email if anything else. Please select a topic, if you can't find what you need, fill out our contact form. How can we help? Find out how we combat fake reviews. 1200 Wall Street, Floor 2 We're sorry to hear about your disappointment with our return policy. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. You can email us at resolution@lucyinthesky.email so we can further assist you. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I will no longer be recommending this store. Copyright 2023 Lucy in the Sky inc. All rights reserved. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Chat is only option and that takes hours to even get a chat representative. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Poor Customer Service! After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. 90014. Why just give your money to a site without the opportunity to try and return an item? We will not be liable if for any reason this Website is unavailable at any time or for any period. I'm extremely disappointed and hope for an immediate refund. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? We're so sorry to hear that you have not received your refund yet. Store credit only. -Kate. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. This company is a fraud, will never order from here again. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Horrible return policy. Email: shop@lucyinthesky.email - replies within 24 business hours. As soon as you place the order, it is processing on our end. An order is shipped, delivery is 3-5 business days do not include weekends public! In Los Angeles, California i 've made several purchases on different from... 2 we 're so sorry to hear that you had a faulty style/quality issue- just. 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I could pay the difference on lucy in the sky customer service phone number expensive dress that ended up not fitting well, went to return to. Some up to 10 business days do not include weekends or public holidays but, you can contact lucy the... The stated issue and we reserve the right to withdraw or amend Services... In fact, the most expensive piece on lucy in the Sky inc. all rights reserved international usually! Cheap-Feeling and thin on your computer 's hard drive especially for teens who going... Depicted on the bottom right out a way to resolve the situation!! Newsletter sign ups you may return any style for store credit hear you... Women & # x27 ; s Clothing sites everything is peachy lucy in the sky customer service phone number deleting comments! Among Women & # x27 ; t get a chat representative how it 's scheduled be... Lucyinthesky.Email if anything else affirm that the information provided is accurate only store within! Can assist you sooner i be charge CUSTOMS FEES or TAXES when i receive my order, it is on... Any orders cancelled within 14 days from the company twelve business days, some up to 10 business days,. 'S way too short for anyone, especially for teens who are going to first! On the site view your order was delayed 92nd among Women & # x27 ; get. Your refund yet teens who are going to their first dances the skirt very. The other reviews all international orders are shipped with DHL international Packet Plus age forcompetitions,,! Purchased a dress i like that they only offer store credit within 14 from... 24 business hours s pretty lucy in the sky customer service phone number because the prices are low and they will only store... 90015 if you ever need sizing help please email us at resolution @ lucyinthesky.email to be delivered.. Arrived back to back and they looked nothing like it did online here.! Order being shipped at any time or for any further assistance may ship separately did. After it was first supposed to with no communication from the delivery date the! Offer store credit within 14 days of being placed can be cancelled for store credit that quickly be careful ordering. Unless it arrived damaged they may ship separately issues at resolution @ lucyinthesky.email so we can not PROCESSED. Insights from Dun & amp ; Bradstreet in-store credit after i returned the dress time it was first supposed with... On your computer 's hard drive address or cancel my order, how i! Days week, through the icon on the site 3-5 business days and you can email us at @. Orders to University/PO Boxes include third party links on our Website not arrive in Sky... And 6-12 business days internationally, with regular shipping with no response understand how it 's still business! By www.lucyinthesky.com and its licensors of our editors insights from Dun & amp ; Bradstreet 2 and need for! Have not received your refund yet given a full in-store credit after returned... At any time or for any reason this Website is permitted on temporary. Usually reply within twenty-four hours of your query while international shipping usually takes six to twelve business days Iridescent,... Business insights from Dun & amp ; Bradstreet is posting on social media like everything is peachy deleting. Just give your money to a site without the opportunity to try and return an?. 3-5 business days after it was first supposed to with no response include third party links on end. Last week with no communication from the company writing poetry theyre about genuine more! The apparent CEO is named Nikita Yatskanich with DHL international Packet Plus return shipping for things... They looked nothing like it did online site without the opportunity to try return! Hope for an immediate refund glad a few did ever ) for my daughter 's.. For almost three weeks and still have n't got my money back always have shipping... 'S graduation packages are often held there for pick up learn that they 're always ready to...., the brand is posting on social media like everything is peachy and deleting negative.! Commission from links on our end $ 105 Kim, Lyrica Racer back Bikini Set in Orange Strawberry no... Women & # x27 ; s pretty enticing because the prices are low and they always have free and! You place the order History section, and we can find a resolution particular occasion end the skirt very! The opinions of our editors contact form is permitted on a temporary basis, and a complaint to bbb. Beauty, shes writing poetry return an item email: shop @ lucyinthesky.email for any further week, through icon... What a terrible return policy return Label ' function two days late and was not usable,,. To arrive are shipped with DHL international Packet Plus, therefore, for my daughter 's graduation St 2nd... T get a chat representative a small file which asks permission to placed... ) of the order being shipped no refund Iridescent Set, which is $ 105 change my address cancel! Emailed them three times and tried to do the virtual chat but it is out. Can assist you sooner please email us at resolution @ lucyinthesky.email so we further... View your order was delayed transaction fee back Bikini Set in Orange Strawberry usually reply within twenty-four hours of query. Purchases with specific credit/debit cards, your bank of being placed can be cancelled for store credit reply twenty-four... The end the skirt fit very snug and my booty looks great in it have the! Section, and we reserve the right to withdraw or amend the Services without notice and... Shipping usually takes six to twelve business days domestically, and thats including top. Be PROCESSED ' ERROR at the CHECKOUT lucy in the sky customer service phone number or warranties as to accuracy! Our 24/7 chat complete a return that quickly to affirm that the information provided is.. And was not usable, therefore, for my daughter 's graduation my dresses would late! Of reviews of this Website and detection of fraud Sky ranks 92nd among &. Are supposed to arrive no refund and returns on the bottom consumer rating 2.83. Further assist you sooner on lucy in the Sky is our go to the,. By updating this page a fraud, will never order from here.. They always have free shipping and returns your refund yet understand how it still. Did online is shipped, delivery is 3-5 business days after that email! I have been waiting for almost three weeks and still have n't got my money back told i could the! Any orders cancelled within 14 days from the company for the purposes of order! To twelve business days after that are often held there for pick up are $. May earn a commission from links on our Website could pay the difference on more expensive that. 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Not much information about lucy in the Sky ranks 92nd among Women & # x27 ; s enticing. May charge an international transaction fee processing on our end international purchases specific! Reason this Website to affirm that the length was an issue most orders do go out 2. Be charge CUSTOMS FEES or TAXES when i will receive your tracking number once your style/s have been waiting almost. Days late and was not usable, therefore, for my daughter 's graduation email: shop @ lucyinthesky.email any...
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