Overtime may be required during peak times. Our forward thinkers talk about diversity, opportunity and what we can do together. Verizon Defends Crappy FiOS Rollout With The "Kevin Service Definition", We rely on your support to make local news available to all, Astoria pool will be closed this summer for renovations: Parks, Gov. YOE 2 years TC: Verizon Media: Base $130k Bonus $20k Stocks $20k/ 3 years Rubrik: Base $140k Bonus $10k RSU 10k units/ 4 years #tech #sal 842 2 7 Jan 15, 2021 Salary, hike, yearly bonus @Verizon Media Hi, I am working at Verizon Media. A Verizon Customer Service Representative typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative at Verizon is determined by a variety of factors, including the individuals experience, education, and performance. Here are some other companies that are located close to Verizon. Tuition assistance Get up to $8K towards a degree and certification programs. Male. The proxy statement's main purpose is to alert shareholders to the annual meeting and provide them information about the issues that will be voted on during the annual meeting, including decisions such as electing directors, ratifying the selection of auditors, and other shareholder-related decisions, including shareholder-initiated initiatives. In terms of geography, Verizon Communications pays the most to people working in New York, NY, Washington, DC, and Ridgefield, NJ. Verizon Salary. Average Salaries at Verizon Popular Roles Bilingual Sales Representative $46,369 per year Director $167,068 per year Counsel $174,897 per year Sales Solution Specialist $37,418 per year Sales Representative $37,773 per year Account Manager $61,061 per year Management Solutions Manager $48,464 per year General Manager $63,521 per year Manager Sway Solutions, Inc. - You may retrieve the full proxy statement by going to the Securities and Exchange Commission (SEC) website at www.sec.gov and entering the company's name and then looking in the first column for an entry of "Form DEF 14A" (or any similar code). 14% of Verizon Communications employees are Black or African American. | What are some typical titles and locations for Verizon jobs? Other Compensation covers all compensation-like awards that don't fit in any of these other standard categories. Our buildings are our home. Employees at Verizon Communications earn different salaries depending on their region. Salaries at Verizon Wireless range from an average of $46,210 to $130,840 a year. You may also find the annual proxy statement by going directly to the company's website. You may also be required to enter information into a company database. Verizon India is an innovation hub with V Teamers working in areas across the business. #vzcareers #fieldoperations #fieldtechs Follow us 1/3 Our Fair Pay score for Verizon Wireless is 2.92. Additionally, applicants must be able to work flexible hours, including evenings and weekends. Then, I would ask them what they were unhappy about so that I could understand the issue fully. 8.6k Then they added upgrades to the goal and started to really increase the goals. 2023 New York Public Radio. Each salary is associated with a real job position. On the lower end of the pay scale, the customer service and administrative functions pay lower wages, with average employee salaries of $37,969, and $44,068, respectively. Find your market worth with a report tailored to you, No results found. Verizon salary statistics is not exclusive and is for reference only. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Salary Profiles. ranks number 1 out of 50 states nationwide for Work From Home Verizon Customer Service Representative salaries. The employee data is based on information from people who have self-reported their past or current employments at Verizon Communications. The most enjoyable part of my job is troubleshooting. Know if you're getting paid what you deserve. This report is not for commercial use. I try to put myself in my customers shoes before speaking with them, which helps me understand their concerns and respond appropriately. Great environment to gain patience with customers . Find Verizon Communications Salaries by Job Title 7,862 Verizon Communications employees have shared their salaries on CareerBliss. Here are five common Verizon Customer Service Representative interview questions and answers. For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following board members on its annual proxy statement to the SEC. Read reviews from current employees that include compensation and culture insights. The average salary of Verizon is $91,284 in the United States. As a customer service representative, you may be required to enter customer information into a computer system. What Does a Director Of Revenue Management Do? Among the top 20 U.S. publicly traded telecommunications firms by market capitalization, Verizon had the highest median employee salary in 2020, reporting a median employee salary of $170,288. Select a company name to explore and learn more about other companies across the industry and to compare average salaries with those at Verizon. Privacy Policy. We're committed to being your source for expert career guidance. Was an overall decent experience. This question can help the interviewer determine if you would be comfortable working in a customer service role that requires you to work independently. Our Credo is the foundation of who we are and how we operate. No data is available based on your input. This data can be used to improve customer satisfaction and loyalty by providing personalized solutions and tailored experiences. To search for jobs in other locations, fill in the title and locations to begin your search. Our next Verizon Customer Service Representative will be responsible for adequately executing our marketing and sales directives and being the brand's face and voice. Verizon's executive leadership team is championing the next generation of telecommunications technology. Again, the pay was great, but it wasn't worth me losing my sanity. It's a set of principles that describes our culture of integrity, respect, performance excellence and accountability. Customer Service Representative 27,438 per month. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. Great place to improve communication , and sales skills . HQ - New York City, New York, United States, Anonymous When working under pressure, I always prioritize my tasks first before moving on to other things. Make your contribution now and help Gothamist thrive in 2023. After troubleshooting the issue together, we discovered that they needed a new router. Hochul deflects when asked about 'good cause' eviction bill, Judge: Former coach's discrimination lawsuit against New York Giants and NFL can proceed, Supreme Court justices pour water on NYs push to save mob-busting seaport watchdog, NJ Legislature OKs bill to make landlords, sellers warn residents about past floods. INR This question can help the interviewer determine how you would interact with customers and coworkers. Here's what people are saying about Verizon. Salary estimates are based on Technical Product Owner, Anonymous Our Field Operations and Technicians teams help power our networks. Cloud computing also allows customer service reps to quickly respond to customer inquiries and requests. I would like in verizon but work cultur is good and best employees and i work with happy in this compeny .i joning in this compeny infresh job ihave g Average annual salary Verizon Just in case you need a simple salary calculator, that works out to be approximately $35.23 an hour. Average annual salary in Verizon is INR 14.7 lakhs . The proxy statement includes footnotes and explanations of this information plus other information that is pertinent in assessing the overall value and appropriateness of the compensation information. According to our data, the highest paying job at Verizon Communications is a VP of Finance at $251,000 annually while the lowest paying job at Verizon Communications is a Senior SQL DBA at $12,000 annually. You would also be responsible for resolving customer complaints and providing excellent customer service. Overview Overview 31k Reviews 1.8k Jobs 37k Salaries 4.9k Interviews 14k Benefits 221 Photos. Verizon customer service representatives typically work in a call center environment, taking incoming calls from customers and providing assistance with their inquiries. Verizon. 74. While ZipRecruiter is seeing annual salaries . The salaries at Verizon Data Services Inc average $108,155 per year, and the salaries at Verizon Wireless Puerto Rico, Inc come in at $93,437 per year. The highest reported salary for an employee at Verizon Wireless is currently $131k / year, At Verizon Wireless, workers are provided with many options for pension benefits and other welfare benefits. To be hired as a Customer Service Representative at Verizon, applicants must have a high school diploma or equivalent. Kevin has held multiple positions with the wireless organization since joining Verizon in 2005. This question can help the interviewer assess your customer service skills. The Verizon Sales Assistant team generates leads, establishes a plan of action, and executes it. Verizon Customer Service Representative employees need the following skills in order to be successful: Customer Service: Customer service skills involve the ability to interact with customers in a friendly and helpful manner. Verizon, AT&T, T-Mobile tout Super Bowl mobile network updates | SDxCentral 14.7 Cincinnati Management Firm - The pool is getting a new liner, gutter and deck, along with new filtration systems. Hourly pay at Verizon Wireless ranges from an average of $11.94 to $38.88 an hour. Overall my employment was a great experience. In addition, customer service representatives may be able to move into other departments within Verizon, such as sales, marketing, or technical support. Yearly bonus and 3. A recent survey from Handshake asked Gen Z college-graduate job seekers to identify a high, achievable starting salary. The average Verizon salary ranges from approximately $27,000 per year for Inbound Call Center Representative to $161,000 per year for Support Associate. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. The average salary for Field Technician at companies like Verizon in the United States is $50,912 as of November 23, 2022, but the salary range typically falls between $39,598 and $62,226. 20. They say there are always opportunities for advancement, but that wasn't the case for me even though my numbers were always good. OH. Its important to remain calm and focused when youre working with customers to solve their issues. Remote work also allows for better collaboration between teams, as well as improved customer experience. The green line within each bar represents the median salary for that position. 77. A typical member, technical staff salary at Verizon Communications is $111,137 per year. For employees in the finance department, the average yearly salary is $89,720, and employees in the engineering department earn an average yearly salary of $88,917. VERIZON COMMUNICATIONS INC annual reports of executive compensation and pay are most commonly found in the Def 14a documents. about careers, employees and It was great in the beginning, but after a while being called every curse word under the sun every single day begins to affect you mentally and physically. brands and wholly owned subsidiaries. In 1997, Bell Atlantic expanded into New York and the New England states by merging with fellow Baby Bell NYNEX. Are you underpaid? Working in a Verizon Wireless retail store, you will be helping customers sort through their home services options and picking out the best internet plan for them on the world's most reliable fiber ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 13 days ago. Liked by Kevin Service Experience Verizon 20 years 2 months SVP&Chief Wireline Network Officer Aug 2016 - Present6 years 8 months Lead Verizon's Wireline Operations teams. When working with my team, I make sure to listen carefully to what they have to say and ask questions if I need clarification. We are looking for a self-starter entry-level Verizon Customer Service Assistant to assist with our firm's strategic and productive marketing and sales campaigns. The department you work in can have an impact on your salary as well. Working alone allowed me to focus on each task without distraction, which helped me complete my work more efficiently.. Verizon Overview Website: www.verizon.jobs Headquarters: New York, United States Size: 10000+ Employees Founded: 2000 Type: Company - Public (VZ) Industry: Telecommunications Services Revenue: $10+ billion (USD) Average Salary : $ 163 k. For every $100 paid to men, women are paid $ 97. Three V Teamers in our Strategy, New Business, Partner Development and Verizon Ventures Team talk about the exciting work they do and how you can join the team. Additionally, they can identify areas for improvement and develop strategies to address customer issues quickly and efficiently. With cloud-based tools, they can easily access customer information, such as account details, purchase history, and more. Base Salary (USD) $91,284/year View Hourly Rate Low:$78,940 Average:$91,284 The charts on this page feature a breakdown of the total annual pay for the top executives at VERIZON COMMUNICATIONS INC as reported in their proxy statements. At Verizon, the highest paid job is a Director of Sales at $300,000 annually and the lowest is a CS Rep at $40,815 annually. NOC Engineer And Shift Lead, Anonymous Additionally, remote work provides a cost-effective solution for businesses, allowing them to save on overhead costs associated with traditional office spaces. Made with in India. Based on the company location, we can see that the HQ office of Verizon is in . This helps me ensure that all customers receive the best service possible.. This ensures that customers get the most accurate and up-to-date information. . Rather than selling them a new one, I helped them set up their old router so they could use it until they were able to purchase a new one.. Multitasking: Customer service representatives often work in call centers, where they may be responsible for several different phone lines at once. Come to us in your pursuit of success. Company reviews can provide helpful insights into the company culture, working conditions, benefits, compensation, and training opportunities in Verizon. They may also reveal information or provide tips on interviewing skill requirements, and other factors that could help when applying for a position at that company. This helps us work together more effectively.. Avg. Two lines of Start. , Finance Manager Planning and Forecasting, Lead Financial Analyst Reporting and Analysis, Retail Sales Associate - Verizon Wireless- Turnersville, NJ, 5G & Enterprise Solutions - Solutions Architect 1 Entry Level Opportunities, Accessories Lead - Device and Product Marketing. Our next entry-level Verizon ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago, Paradox Marketing - Verizon Communications pays $28.15 an hour, on average. You should also be able to communicate with other team members to ensure customers receive the best service possible. From maintenance and repairs to managing vehicles, our dedicated drivers, mechanics and operators keep us moving forward. lakhs VERIZON COMMUNICATIONS INC Compensation by Company Data Year: 2021 2020 2019 2018 Select Other Years For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following executives on its annual proxy statement to the SEC Equity Cash Compensation Other Fiscal Year Ended in 2021 Enter an executive or company name For more information, please see our VERIZON COMMUNICATIONS INC income statements for executive base pay and bonus are filed yearly with the SEC in the edgar filing system. For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following CEO pay ratio data on its annual proxy statement to the SEC. Five consecutive years of championing military programs - Verizon recognized as the #3 Military Friendly Company for 2023. The company may also factor in the cost of living in the area and the cost of benefits for the position. From launching 5G in new cities to delivering the best solutions to customers, Field Assurance Engineer Saeed Baye says no two days on the job are the same. Provide excellent customer service to all customers, responding promptly and professionally to inquiries, Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics, Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions, Resolve customer complaints in a timely manner, escalating more complex issues as needed, Educate customers on products and services offered by Verizon, upselling when appropriate, Maintain accurate records of customer interactions and transactions, Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide feedback and recommendations to management on ways to improve customer service processes, Remain current with system information, changes, and updates, Participate in team meetings and training sessions to stay informed of new developments, Assist with special projects or tasks as assigned, Adhere to company policies and procedures at all times. Verizon is a fun place to work with exciting events always going on. I consistently hit 30-40 new and 7-10k in revenue sometimes higher. Ability to Handle Pressure: Customer service representatives often work in fast-paced environments where they may receive a high volume of calls or messages. Stay connected with news about careers, employees and the company. I've heard some other departments like LNP are good, so I guess it just depends. The Gen Z survey respondents on average defined a high starting salary as $82,000. A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college. 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