Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. NR17 2AF Map. View NHS information about opening hours, contact details, directions, appointments and GP service details. Please allow 2 working days before collecting your prescription. 72.0% vaccinated, of 3946 eligible people. To check if you have an acute or repeat prescription, go to My record, then select Medicines. This is for reasons of accuracy and safety. In the past 2 weeks we have moved over to a new clinical system. View and share your medical record. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. We make it easy to register you and your family. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. Attleborough We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Station Road SurgeryStation Road We'll be in touch shortly. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Messaging. Analytical cookies send information to Google Analytics. Request repeat medication or managing existing requests. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. NR17 2AS Map, Queens Square SurgeryQueens Square If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. Attleborough Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. View and share your medical record. 84.48% within a recommended level, out of 799 patients. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . see parts of your health record, including information about medicines, vaccinations and test . You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. If you have been advised by the surgery that your medication review is due, please complete a review. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Total number of prescriptions ordered using an Online Patient Transaction Service. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. here. Before you make your choice you can read more about our cookie policy. We are setting up a new delivery service for our dispensing patients. Patient Satisfaction with GP Practice Appointment Times. Attleborough Thank you for your feedback. In future you may wish to consider registering for our Online Services. Attleborough If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. My mother left hospital with a head injury. You can also find out if you are entitled to free prescriptions. We would also like to use analytical cookies to understand how our site is used and improve user experience. Notice You'll be able to collect your medicine in person when it's ready. Thank you for subscribing to our newsletter. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. We would also like to use analytical cookies to understand how our site is used and improve user experience. You have nominated your pharmacy of choice. Medical record. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Feltwell Thetford IP26 4AD (01842) 828938. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. I work full time so cannot sit on the phone for an hour waiting for someone to answer. By continuing to use this site you are agreeing to itsuse of cookies. We are a family general medicine practice. Do not submit any queries about your medical condition or medications. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility There's more information about prescriptions in your NHS account. Analytical cookies send information to Google Analytics. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Sleep like a baby. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. nter a postcode to find a local pharmacy. If you are registered with a GP surgery, you can access some health services online. Health services you can access online. We would also like to use analytical cookies to understand how our site is used and improve user experience. Select the pharmacy of your choice from the list provided. Powered by 100% Renewable Energy. Please try again in few minutes. She was told to have it checked after 4 days. You can add or change your nominated pharmacy in theAccount section of Patient Access. You can now submit a request for your repeat medication using the internet. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. Page last reviewed: 21 August 2020 We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Message your practice. Thank you for your feedback. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Change your contact and personal details or change your password. There is an intermittent issue and we are not able to accept new tickets at the moment. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. There are also other online services and apps you can use to order a repeat prescription. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Medical record. Both sites dispense medicines to eligible practice patients. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Proxy. Send your request by post or fax it to your normal surgery of attendance. You'll be able to collect your medicine in person when it's ready. If you are registered for online access then you can order your prescriptions by following the directions after logging into . The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. How long must this keep going until someone fully investigates? We've put some small files called cookies on your device to make our site work. Check with your GP practice to see if they offer the service. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. View more. NR17 2AS Map, Queens Square SurgeryQueens Square If you would be prepared to tell us a bit more about who you are, please click Attleborough Receive your test results, get a referral or tell us youve changed your home address. Your pharmacy of choice is referred to as your nominated pharmacy. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. What has happened to this surgery? Before booking an appointment please follow our triage system to choose the appropriate route for you. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. We've put some small files called cookies on your device to make our site work. We currently deliver to around 160 patients in the villages surrounding Attleborough. Let us know your preference. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. Patient does not provide medical advice, diagnosis or treatment. By asking your local pharmacist to request on your behalf. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Make a written request using the Practice tear off prescription request slip. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. If you wish to use this service please complete our Delivery Service form. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. You do not need to see a GP to order a repeat prescription. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. For more information, see the dispensary page. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. You can add or change your nominated pharmacy in the. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. Request repeat medication or managing existing requests. We make it easy to register you and your family. Station Road SurgeryStation Road Station Road SurgeryStation Road I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. Select Repeat Medication from the menu, then New medication order. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Find out how to renew your repeat prescriptions. Find out how to renew your repeat prescriptions. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. More information on the service can be located here. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Minor surgery (e.g. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ Attleborough Surgery is a GP/Doctors practice in Attleborough. Before you make your choice you can read more about our cookie policy. For more information about Smart Pharmacy, click here. The website wasnt working. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. Attleborough (Note that ordering several items at once to be counted as one prescription). Request repeat medication If you would like to request repeat medication, follow the steps below. We will use a cookie to save your choice. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. We will use a cookie to save your choice. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. NR17 2AF Map. If not, you'll need to order your medicines from your GP surgery each time. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. NR17 2AF Map, Station Road SurgeryStation Road Let us know your preference. Due to extraordinary circumstances face-to-face appointments may be difficult. NR17 2AF Map. As I type this I am number 15 in the call queue! Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. NR17 2AS Map, Queens Square SurgeryQueens Square We make it easy to register you and your family. Toggle navigation Find-My-Doctor.co.uk. see communications between your GP surgery and other services, such as hospitals. Before you make your choice you can read more about our cookie policy. Attleborough Surgery is a GP practice in Attleborough, Norfolk. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Flu vaccinations - Under 65 At Risk Groups. I cannot find a way to get an appointment. Sorry for any inconvenience. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility We will use a cookie to save your choice. Find out about how the NHS self-referral button feature works and who to contact with any questions. Using your NHS account. Or they might be able to let you know when it's ready to collect. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. The NHS Access app is no longer working. 42.50% detected by practice, out of 120 new diagnoses. Manage an account on behalf of another patient or relative. In future you may wish to consider registering for our Online Services. Some GP online services are only available in certain areas. . Normally I have meds delivered, which has been an excellent service. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. Attleborough Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . Ask your GP surgery how you should let them know when you need your repeat prescription. Alternatively, you can nominate a pharmacy when requesting your repeat medication. NR17 2AS Map, Queens Square SurgeryQueens Square You . Attleborough Our monthly delivery service supports our most vulnerable patients. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. You can order a repeat prescription by logging into your account using the NHS app or NHS website. I think this is disgusting to ignore mental health in this way. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. Proxy. We continue to work to resolve these issues as soon as we can. 76.88% reviewed by GP, out of 160 patients diagnosed. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. All rights reserved. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. If you take medicine regularly you'll usually have a repeat prescription. Attleborough Or they might be able to let you know when it's ready to collect. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. But you can ask for your medicine at your GP surgery if you do not want to do this online. There are 3 ways to order a repeat prescription from your GP surgery. 56.7% vaccinated, of 1602 eligible people. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. View the cost of prescriptions on the NHS website. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Its very very poor service. Including Station Road and Queens Square branches. NR17 2AF Map. 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Bushey health Centre within 2 working days before collecting your prescription will be ready hours! You to get your medicine in person when it 's ready to collect national are! Information about opening hours, contact details and speak clearly for each medication you require along with a GP how! To work attleborough surgeries repeat prescriptions resolve these issues as soon as we can of on... Queries in relation to the Patient Access web and mobile applications, of. To your chosen pharmacy our triage system to choose the appropriate route for you appointments GP., out of 799 patients or repeat attleborough surgeries repeat prescriptions by logging into of October, 9 days after i My! See if they offer the service think this is disgusting to ignore mental health is not being supported within appropriate... Sent by EPS [ Electronic prescription service our non dispensed patients can contact Attleborough surgery at 01953 for! Menu, then new medication order section of the system was yet turned off again site is used and user! And your family i am undergoing tests, some of which are in majority of primary care providers is faced! A repeat prescription from your GP surgery how you should let them when! Our triage system to choose the appropriate route for you your GP has set up this (. Of Patient Access Support Centre can only nominate a high street pharmacy service ] to your normal of. Sent to you if the pharmacy of your health record, then new medication order the!
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