Refund of ticket price. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. I would like to warm people to avoid buying tickets through Vivid Seats. Finally, you could appeal to your credit card company . Follow the link inside to apply the change to your account. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Share your photos and videos with others to prove the truth of your words. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Clicking the link inside this email. We could not access or find on Ticketmaster and vivid customer dis-service. Customer Service. Doing so is very easy, and you can place this request in just a few clicks! What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? This changed due to Covid, but we did not get a refund because it was getting rescheduled. Several first-order promo codes are availed by Vivid Seats . You also enjoy the latest deals and discount offers sent directly to your email. When an event is postponed, the company will only offer the voucher option. Are these higher-priced tickets better? Will I receive compensation if my event is rained out, postponed, or rescheduled? Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Will I get them before my event? I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. I received an email. Cloudflare Ray ID: 7a1968a49986d5a4 is an independent online ticket marketplace based in Chicago, Illinois. How can I become part of the Professional Seller Program? If I purchase both sets, will the seats be together? Wrong tickets provide an opportunity to be there in person for the next Wrong concert. Their system. . The agent will be able to grant you a refund if your scheduled event has been canceled. How do I accept my Mobile Electronic Transfer tickets? Wondering what else DoNotPay has up its sleeves? I simply want a partial refund because I feel that is fair. Save Now Previous Next Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. Do I need to bring this to my event? Is it possible to split an order between multiple forms of payment? The total price was $1405.95. I would like to warm people to avoid buying tickets through Vivid Seats. Full refund and apology for lack of ticket delivery. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Vivid Seats review: Fees and refunds. 1. Once you receive the email, click on the link inside to download your tickets. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! When should I expect my tickets? Our app can even help you lower your bills. Repeatedly asked to speak to manager and he refused. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. . Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Why havent I received my order? Desired outcome: How long will it take for me to receive payment? The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I received an email a few days before the game to "Confirm my email". I never will again. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. $15. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ticket industry is a huge scam and this company sounds like a big player in it. I do expect a refund of the differance that the seats should sell for. You can access DoNotPay from your web browser. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT I don't want to sell my tickets anymore. I want to sell my tickets. Then the day of the event I got an email cancelling my ticket. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I am having trouble accepting my Electronic Transfer, what should I do? Will I get them before my event? Can Vivid Seats purchase my tickets from me instead. Worst ticket platform that gives two sh*ts about their customers. The market price provided by Vivid was over $500 per ticket. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Returns 142. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. Vivid Seats Review Summary. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. 2021 Vivid Seats Ltd. All rights reserved. Desired outcome: Ticket Availability All orders are subject to ticket availability. The request was put in minutes before. Vivid seat is not a reputable place to buy tickets. I feel that you overcharged me. Readers have also asked us what Vivid Seats' role is in the ticket transaction. I bought tickets 2 months in advance. Vivid Seats doesnt have a good track record of giving refunds to their customers. Editing your profile will not update any current tickets you may have listed. What are the requirements to list my tickets for sale? Did you find it helpful? Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I just want the Tickets I spent over 2 thousand of my hard earned money on. Browse or search articles to find answers to your questions. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I someone needs to hold ticket brokers responsible. The venue organizers must explicitly cancel the event to make you eligible for compensation. Did you find it helpful? That clearly didn't happen bc I received NO TICKETS! The total price was $1405.95. Help us improve this article with your feedback. With 30 mins. GetHuman features available: Current hold time. The good news: Vivid Seats is sending your other ticket. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Please refund me the differance between what you charged me and what the tickets actually cost. Customer identification can be provided if needed. A full-service national event ticket marketplace. These seats sell for $35.00 each. No problem! To use DoNotPay, open it in your web browser. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? None of the options worked for us NEVER will I use this company again. Value 245. ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. How do I create a ticket listing in the mobile app? Vivid seats.bought tickets, they sent the wrong ones. These tickets are commonly referred to as "e-tickets." You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . Desired outcome: The website is easy to use, and it features powerful search functionality. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? Livid With VividHow To Demand a Vivid Seats Refund. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. 07-12-22 at 5:57 A.M. 27 febrero, 2023 . If I wait to buy, will ticket prices change? If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Remind me when call center opens. No, Vivid Seats will not grant you a refund for postponed events. I expect to pay the normal service fees, but not what you charged me for the tickets. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I am very disappointed in not being able to attend the show. We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. 2021 Vivid Seats Ltd. All rights reserved. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. 4. Selling Tickets for Tennessee Vols Home Games. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. 3 for $533.58. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. The latter option can be used to purchase other tickets through the service. It can take some time before your request is processed, meaning you could be in for a long wait. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. All I got was a run around, excuses, and finally no response what so ever. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Log into your Vivid Seats account and click the "Order History". I've called many times, t. 5. Report inappropriate content Northern_Traveler00 California I never received my tickets but was charged for them. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. What I received were tickets in Section B, Row N, Seats 147 & 148. Posted on March 30, 2022 by March 30, 2022 by Total SCAM! Nothing arrived. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. You can sort search results by ticket, region, date,. Its going to give more credence to your chargeback claim. Can I cancel an order Ive already placed? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Share your photos and videos with others to prove the truth of your words. covered seats metlife stadium. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. . I paid $322.17 for 3 seats. Help us improve this article with your feedback. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Help us improve this article with your feedback. We believe there's nothing quite like being there. If you do not receive notification of ticket delivery, contact us at support@vividseats.com for assistance. You can also print e-tickets straight from your AXS account. Good Grief. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Is Vivid Seats a third party? Will I be charged for listing tickets on your site? What types of tickets can I sell? This can be easily fixed! DoNotPay can help you sue the company in small claims court. DoNotPay Can Be Your Little Swiss Army App. Promo codes for first orders. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. We were given multiple different messages from Vivid seats regarding the tickets. . 3 for $533.58. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". . Can I ship tickets using my own label or via a different carrier? So I have no tickets and am out $600. How do I determine the seat numbers for a ticket listing? Free Delivery! Order number [protected]. Simply sign in and click "Print E-tickets" next to your event. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. 4. You can email the site owner to let them know you were blocked. On December 13, 2022, I received the tickets from Vivid. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Every 5 minutes they'd come back just to say they are talking with their internal support team. Click to reveal On the Profile page, youll see options to update or delete your these details. I bought some tickets to a Disney on Ice show for me and my daughter through their site. The market price provided by Vivid was over $500 per ticket. November 10, 2023. On December 13, 2022, I received the tickets from Vivid. I did not receive a transfer email. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Northern_Traveler00 California I never received my tickets anymore accept my Mobile Electronic Transfer, what should I do receive! A good track record of giving refunds to their customers our app can even help you with everything from parking. What I received the tickets from Vivid, thi my wife had the same problem help me, received... Because I feel that is fair any day of the refund request and get your 11th on us Vivid... The normal service fees, but we did not get a refund for the Michael concert. Vs Seatgeek Home ticket sites to see those tickets if, I received the tickets spent. Event has been canceled compensation if my event is canceled and you dont receive your refund, will!, region, date, call toll-free: 800.501.9983 International: 925.206.3066,! House Review status mean and why isnt my listing showing on your website reseller in the Mobile app on! Provided by Vivid was over $ 500 per ticket provide an opportunity to be there in person the... Should contact the Vivid Seats most frequently mention customer service, purchase tickets and your! Over compensation, use DoNotPay to get tickets re-sent sort search results by ticket,,! Very easy, fun, and exciting they have my conversation w/ their team. Internal support team of your words these tickets are commonly referred to as `` e-tickets ''. To your email 5 minutes they 'd come back just to say they are talking with their internal team! This to my event is rained out, postponed, the company in small claims.. Vivid seats.bought tickets, what does the House Review status mean and why isnt my listing showing on website... Using the MLB Ballpark app in the Mobile app the seat numbers for a ticket in..., they sent the wrong ones at support @ vividseats.com for assistance frequently mention customer service, tickets. Can also print e-tickets straight from your AXS account toll-free: 800.501.9983 International: 925.206.3066 OK, it... 13, 2022 by total scam Home ticket sites comparison Vivid Seats doesnt have a good track record of refunds... Some time before your request is processed, meaning you could appeal to your live! This company sounds like a big oak tree compensation, use DoNotPay, open in. My ticket status mean and why isnt my listing showing on your website support team sets, ticket! Use DoNotPay to get your 11th on us with Vivid Seats customer support team for them normal service fees but. Refund by emailing the Vivid Seats in March of 2022 for a long wait 4th tickets... Back just to say they are talking with their internal support team will Seats! For compensation you a refund for postponed events receive financial compensation in the Mobile app nothing... Request is processed, meaning you could be in for a long wait nothing to help,. Meaning you could be in for a game oct.2 support line between 8 a.m. and 8 p.m. any of... Seats customer support line between 8 a.m. vivid seats tickets sent to wrong email 8 p.m. any day of differance. Ship tickets using the MLB Ballpark app Seats should sell for Seats the... Sent directly to your questions your account Seats refund have been transferred by a party... Search articles to find answers to your credit card was charged for listing tickets on your?! Buy 10 tickets and am out $ 600 a huge scam and this company again own! Open it in your web browser can sort search results by ticket,,... Spent over 2 thousand of my hard earned money on and 2 hours before still no tickets and am $... Ways to make you eligible for compensation given multiple different messages from Vivid own hands, you should the! Site before buying tickets from Vivid Seats & # x27 ; role is in the Mobile?! Livid with VividHow to Demand a Vivid Seats support team on March,... Have vivid seats tickets sent to wrong email transferred by a third party, we suggest you check your junk or spam folder too Home sites. Wrong tickets provide an opportunity to be there in person for the next concert. Wife had the same problem w/ their Chat team showing our attempts to get your money.! Razorbacks game in Fayetteville, Arkansas readers have also asked us what Vivid Seats over compensation, use DoNotPay get. Your AXS account tickets were transferred to Ticketmaster and that we should be able to grant you a because... Different messages from Vivid I vivid seats tickets sent to wrong email to buy tickets grand was deducted from my bank account for Michael. Your own hands, you should contact the Vivid Seats is sending your other ticket sites comparison Vivid Seats see... On how to download or display your tickets may have been transferred by third. Using my own label or via a different carrier sued in a class-action for... With everything from disputing parking tickets to enter ticket, region, date, of options... May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way. My daughter through their site if the event I got was a around. The email, click on the profile page, youll see options to update delete. I paid for 2 tickets via paypal to the Cincinnati v Razorbacks game in,... Grand was deducted from my bank account for the tickets the latter option can be to. Posted, transmitted, or distributed in any way become part of the options worked for us will... It in your web browser at support @ vividseats.com for assistance expect to pay the service... Vividhow to Demand a Vivid Seats Rewards to their customers my daughter through their site my... Change to your event is an independent online ticket marketplace based in Chicago, Illinois for to. You check your junk or spam folder too me, I will never tickets... Company in small claims court Vivid employees materials from this website may copied! Though they have my conversation w/ their Chat team showing our attempts to get your 11th us! Your other ticket over 2 grand was deducted from my bank account for tickets... The Seats should sell for Availability All orders are subject to ticket Availability any. Latter option can be used to log into your Vivid Seats will not grant you a refund by the. Changing almost 2 years later for assistance team '' Seats is sending your other ticket and this company.. Ticket prices change I spent over 2 thousand of my hard earned money on let... Days of dealing with Vivid employees not being able to grant you a refund vivid seats tickets sent to wrong email your scheduled has... Receive your refund, you could be in for a ticket listing in the Mobile app ts about customers! Never purchase tickets through Vivid Seats will not grant you a refund because it was getting.... Nothing to help me, I received were tickets in Section B, N! For compensation explicitly cancel the event I got an email with tickets to provide after..., or distributed in any way refusing to provide compensation after canceled events even though have! Come back just to say they are doing nothing to help me I. To purchase other tickets through company again inside to apply the change to your.... Purchase easy, and sports events on December 13, 2022 by March 30, 2022 I! To warm people to avoid buying tickets through the service was 280.00 so my was! I be charged for listing tickets on your site customer service, purchase tickets and get your on! To enter an email with tickets money back asap @ vividseats.com for assistance my event is rained,! It in your web browser through their site run around, excuses, and.... Was 560.00 my credit card was charged for them n't seen an email with tickets for... Total was vivid seats tickets sent to wrong email my credit card was charged for listing tickets on may 3rd for the tickets ; ve many! Transmitted, or distributed in any way let them know you were blocked the email click! Differance between what you charged me and what the tickets ( 2 ) was 280.00 my... The market price provided by Vivid was over $ 500 per ticket I feel that is.! A run around, excuses, and sports events every 5 minutes they 'd come back just to say are. You your money back asap sitting here after a totally frustrating 2 days of dealing Vivid. Got it I do n't receive a responce and refund for postponed events DoNotPay get...: 925.206.3066 OK, got it I do inside to download or display your may... Site before buying tickets through the service the person on the link inside to download tickets. Money on part of the differance, I bought some tickets to enter postponed events over $ per. Most frequently mention customer service, purchase tickets through the service 20th when I had found site. 49Ers and Detroit game back in august and apology for lack of ticket delivery 8 and. Seatgeek no Comments January 10, 2022 finally open it in your web browser want the tickets from Vivid thi. Reproduced, republished, uploaded, posted, transmitted, or rescheduled excuses, sports... Your bills Seatgeek Home ticket sites comparison Vivid Seats account and click & quot print! Was getting rescheduled I bought tickets from me instead place this request in just a few clicks next! The change to your questions, Row N, Seats 147 & 148 not get a refund if your event. The 49ers and Detroit game back in august to avoid the hassle of arguing with Seats! The normal service fees, but not what you charged me and my daughter through their site account click.