Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. All interviews were conducted via telephone and lasted around 25 minutes. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. Unweighted base: Claimants who were comfortable with video assessments only (n=406). Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). a friend of mine has been on pip for 2 years. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). Ask for the assessor to be the same gender as you. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). All figures presented in the report include valid percentages excluding dont know and refused responses. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. When returning the form, you must include all tickets and receipts. Simply use the buttons below to share on your social network. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. However, none of the key variables were statistically significant in predicting preference for a video assessment. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). Coded open text question. Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. There are several things to remember during your PIP assessment. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. You are most welcome to join today! They do send out text messages for appointments yes. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. How much Universal Credit can I get for mental health? Most commonly this was in a letter (71 per cent), and nearly one in four claimants (24 per cent) reported receiving a telephone call. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Isabel Taylor The remainder had no preference. However, as figure 46 shows, this was not the case for male claimants. Sarah Cheesbrough. About one in eight (16 per cent) had issues with the type of questions or how they were asked. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. How do I pay for private treatment and therapy? We refer to this group as the unknown outcome group within the rest of the report. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. Nine in ten (91 per cent of) claimants said they received this information. Ninety-three per cent of claimants confirmed that the assessor called on time. For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). Unweighted base: Claimants who felt they could not explain their condition only (n=51). When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. Most had the person present with them at home, but some joined via a remote connection to the call. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). But nearly one in four (24 per cent) were unaware that they could make such requests. You may be required to send medical proof of why you need to take the PIP assessment with questions on mental health in your home. The small number who felt they were not able to explain their condition were most likely to say they felt that the assessor was not listening, that the questions were not appropriate, or they needed to be face-to-face with the assessor to explain their condition properly. This companion can be someone who can assist and care for you such as your friend or family member. This kind of assessment is done by Atos or Capita based on your location in the country. For example, they might ask you how you travelled to the assessment centre. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. Kew The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. 30 September 2020 at 8:04AM in Disability money matters. The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. Nearly two thirds (64 per cent) of PIP claimants were making a new claim for PIP with the remainder undergoing a claim reassessment (where the claimant has migrated from DLA), a planned intervention (where DWP has scheduled a review of the claim) or unplanned intervention (as a result of a change of circumstances such as change in health). Similarly, those who had been disallowed PIP were more likely to say that they would have liked more information about what to expect (40 per cent) than those who were awarded PIP (22 per cent), or those with an unknown outcome (20 per cent). Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. your mental health condition makes using a bus or train difficult. They can help you feel more comfortable, add information to what you say or take notes. The aims of the research were to explore claimants: PIP is a benefit for people with a long-term health condition or disability. Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. Note: Some claimants provided multiple responses. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Have you read something you think others need to know? Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). What does the assessor observe during the PIP assessment? Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. Those not awarded had only a 16 per cent probability of preferring telephone given a three-way choice, almost unchanged from the two-way choice model prediction of 17 per cent. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). Unweighted base: Claimants who had third person support only (n=240). Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. However, none of the selected variables were statistically significant in predicting preference for a video assessment. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. someone helps or encourages you to go out. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. Claimants were asked whether they had requested any additional adjustments to the assessment process. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. PIP telephone assesment today. Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Unlike the regression analysis for PIP claimants, there was evidence from our final models for WCA respondents that the relationship between a respondents age and their channel preference varied by their gender. whether they were told to expect a letter from DWP. No two people are affected in the same way but let us look at some of the Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. If you have a disabling condition that makes you housebound, you can also request for a home assessment. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. hello. Around one in ten (13 per cent) said they had no preference. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. You are most welcome to join today! WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. someone goes out with you. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. New claimants were more likely to say they would have liked more information. Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. should she ring pip and update them about this they make a decision?england The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Fifteen per cent of claimants felt that the questions were not tailored or relevant to their health condition; 14 per cent felt the assessment needed face-to-face contact, and 13 per cent reported dissatisfaction due to generally finding the assessment uncomfortable or emotional. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). What is the PIP medical assessment?. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. For example, those awarded the benefit or with an unknown outcome were more likely to agree that the assessor listened to them and understood them (90 per cent and 83 per cent respectively), compared to those who were disallowed PIP (59 per cent). This free money management tool is specifically for people on Universal Credit. Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. What do you put on a PIP form for depression? Around three quarters (76 per cent) of claimants reported no difficult topics. We have translated the site; would you prefer to read in Welsh? Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? 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