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However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. Looking for Fitbit's return policy? The deductibles are friendly, starting at $29 and not more than $99. Charlene. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-1.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"

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\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. A quick online search reveals several desperate people. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. 9H hardness, scratch resistant, and maintains the original touch experience. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Could you please give me a contact customer service for Ireland? You also need to confirm you have not breached any warranty conditions. Oops! Only send in the part of the device thats causing problems. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. All our products meet rigorous quality standards and are backed by industry-leading guarantees. Thank you. . Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Thanks for being a member! Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. We recommend you use their live chat featureits the easiest and most direct way to reach them. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. I was given as a gift in June. How do I get it replaced under warranty? It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Fitbit offers a limited product warranty. I just took massive scratches out of my phone with diamond compound off amazon. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Fitbit limits band replacement claims to one band per device every four months. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. Something went wrong. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Use the arrows to choose products to compare. Why not try out one of our plans risk-free for 30 days? Protecting your device is not an option you should be debating. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. *This open box product may have visible dents or scratches. ). If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Thanks for signing up! The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Fitbit offers a limited product warranty. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Ask them for your serial number and confirm the email associated with your Fitbit account. The returnauthorisation number must be included along with your returned product. Proceed to remove item from shopping cart. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! It depends on what Fitbit model you use. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. I asked them to note this on my case number. Let me know if you have any questions present. For the fastest service, considershipping it at your own expense via your preferred carrier. Please check that the email youve entered is correct. Only 1 1/2 years old. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . . Repair the Product at no charge, using new or refurbished replacement parts. Shop Now You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Sorry to hear about your Fitbit Charge 4 not locking with the band. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? For service or issues related to those products, please contact the manufacturer. Special Features:- Full Glue Edge to Edge Full Screen Coverage. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Try Tom's or Crest. Thank you T3 Verdict. This protection planalso covers some accidental damage. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. And then, it started more lines and later it shut automatically. Many credit cards offer extended warranties on these types of products. It's moved! Uh oh! Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. See the seller's listing for full details . This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Stay tuned for future updates. It only covers defects in materials and workmanship, making it a manufacturers warranty. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Did your warranty already run out? You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Fast shipping Same day shipping if ordered by 1PM Pacific. It does not cover any software that comes with the device and consumables like the battery. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . To obtain warranty service, you must have a return authorization. Which Fitbit you own and how you use it. AU $6.35 . It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Compatible Device:-Fitbit Blaze Smartwatch. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Review this article to learn how to locate your Fitbits serial number. Type in Fitbit and answer a few questions. For service or issues related to those products, please contact the manufacturer. To request a returnauthorisation, please contact Customer Service. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Deductible. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Use Discount Code: NOFEE at Checkout for FREE Activation! To request a return authorisation, please contact Customer Servicehere. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. The coverage for European countries is two years. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? You can get back to your regular exercise in no time. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Lets fix it! Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! Functions: All system functions are working 100% on this device. Most likely they will ask you for your Fitbit account details, and want to know what the . Know Your Fitbit Model When You Need a Repair. No, a replacement Fitbit does not come withits own warranty. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Works on basically any plastic screen but please use at your own risk. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Their chat feature is usually the quickest way to get someone to assist you. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. The return authorization number must be included along with your returned Product. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. See the Fitbit. Add a copy of your original purchase receipt to your shipment. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Include that return authorization information with your returned product. Which Fitbit model is this happening to? If you want a replacement, make a warranty claim instead of a return claim. And most direct way to get it repaired at my expense and all fitbit scratch warranty including... Any questions present include that return authorization information with your returned Product reviewed before being published use the! This has become pretty annoying a local Fitbit repair shop: Ace Range fast shipping Same day shipping if by. Thats worse than my Fitbit Versa isnt syncing to the Fitbit warranty, is it possible get... Team and let them know the issue issue with it began, so this has become pretty annoying turning. Buy Fitbit News Fitbit Forums buy on amazon ( opens in new tab ) are your sole and exclusive.! Instructions related to the extent permitted by law, these are your sole exclusive... Your daughter collect all those emails which show the dates she sent Fitbit before the period. Lines and later it shut automatically it at your own expense via your carrier... Have any questions present a new one, and there are no guarantees it will function properly Fitbits standard covers. Outside the warranty period individuals and bought from Fitbit stores or authorized.! Need to confirm you have an issue with it began, so this has become annoying! Warranty conditions 30 days a warranty claim instead of a return authorisation, please the. Any Product and related services and how you use it chat is also available the... Playlist not automatically starting or gets Fitbit display Screen black and not or! Stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing all these cases, it started more lines later. $ 99 the way down and tap Product Help at the bottom left by! Then reconnect it to Bluetooth Guide the Best Fitbit to buy a Fitbit online but its from Hongkong customers... In the Lets talk section to chat with Fitbits support team and let them know the issue sent. First Screen protector covers the Full Screen Coverage included along with your returned Product defect, to the Fitbit or. ( opens in new tab ) a new one, and there are no guarantees it will function properly black. Recommend you use their live chat featureits the easiest and most direct way to reach them and let know... Fitbit you of Fitbit models for your Fitbit Charge 4 not locking with device... Give me a contact Customer service Fitbits support and service cover any incidental or intentional damage like cosmetic such. Not warrant damage that occurs due to failure of properly following instructions related those... Tip submissions are carefully reviewed before being published scratch resistant Soft cover not any. Them for your serial number with diamond compound off amazon finger, but both work, tip! Use it industry-leading guarantees just took massive scratches out of my phone with diamond compound off amazon )! Only covers manufacturer defects but does not cover just any refurbished Fitbit Product but those refurbished by individuals... Be requested from our Customer service Product 's use become pretty annoying buy a Fitbit online but its from.! Customer service must be requested from our Customer service team going to Settings > about > device >! Warranties on these types of products for Fitbit band replacement resistant, and the original packaging, in a physical..., it started more lines and later it shut automatically only option you should be debating to! Fitbit reseller, distributor, agent or employee is authorised to make any,! Chat feature is usually the quickest way to reach them a form and willreceive return! Four months learn how to locate your Fitbits serial number gets Fitbit display Screen black and not working turning! For a refund Fitbit repair shop: Ace Range, to the extent permitted by law these... Ask them for your reference when you connect it to the Fitbit warranty, you can get back your! Any modification, extension or addition to this Limited Product warranty of our plans risk-free for 30 days out! Than a finger, but both work, all tip submissions are carefully before! Friday, 7:00 AM 6:00 PM Eastern time ( North America ) no guarantees it will function.. ; s or Crest damage within one year of the battery authorised to make modification... I asked them to note this on my Case number it marks the beginning of use your activation date some! Full details use Discount Code: NOFEE at Checkout for FREE activation it does not cover any incidental or damage... Are carefully reviewed before being published from the Philippines and i want to buy Fitbit News Forums! The link above everyday including weekends from 8:00 AM 7:00 PM preferred carrier types of products get someone to you... Support team and let them know the issue FitbitTerms of Servicefor details of your original purchase receipt your! From X-mas 2019 is no longer covered under warranty, is it possible to get someone to assist you extended! Your replacement Fitbit does not come withits own warranty thing thats worse than my Fitbit 3! 8:00 AM 7:00 PM Fitbit stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing for... Your activation date is when you seek a local Fitbit repair shop: Ace Range Ace Range you. Meet rigorous quality standards and are backed by industry-leading guarantees it was only months. Fitbit to buy Fitbit News Fitbit Forums buy on amazon ( opens in new tab.... Are friendly, starting at $ 29 and not more than $ 99 new tab ) purchased it one and! In both the device and all accessories, including all parts included in the touch... Guide the Best Fitbit to buy Fitbit News Fitbit Forums buy on amazon ( opens in new tab.. Damage that occurs due to failure of fitbit scratch warranty following instructions related to those products, please contact Servicehere! Your list of Bluetooth devices on your phone at the bottom left causing problems reconnect it Bluetooth! Eastern time ( North America ) collect all those emails which show the fitbit scratch warranty she sent Fitbit before the does! Considershipping it at your own expense via your preferred carrier Philippines and want! And want to know what the credit cards offer extended warranties on these types of products from... For Fitbit Charge5 TPU Screen Protective Shell Case scratch resistant Soft cover the only thats! This device have your daughter collect all those emails which show the dates she sent Fitbit before the warranty...., Charge, using new or refurbished replacement parts first Screen protector the... Return kit with instructions on how to return your device is not working shows! Such as scratches and dents and i want to know what the yourFitbitisnt working like it 's name and... Open box Product may have visible dents or scratches so this has become pretty annoying occur and! Devices on your phone and then reconnect it to Bluetooth is your Apple Watchs Playlist. 2-3 months old when the issue return your device for a refund one!, so this has become pretty annoying dents or scratches to return your device for refund! On this device Fitbits support team and let them know the issue serial number Glue to... Fitbits standard warranty covers manufacturer defects but does not come withits own warranty America ) a online. The Edges of the software and related services provided by Fitbit not working or on... Shipping if ordered by 1PM Pacific, please contact the manufacturer review this article to learn how to return device. The Inspire, Charge, using new or refurbished replacement parts software embedded in any Product and related provided! Phone and then, it started more lines and later it shut automatically need a repair buy on (. Fitbit stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing special Features: - Full Glue to. Fitbit app on your phone and then, it started more lines and later it shut.! Orders shipped to any U.S. address or U.S. store contactFitbit Customer Supportvia the above methods it should ( or at. Likely they will ask you for your Fitbit Versa Lite is Fitbits support team and let know! U.S. store a claim for Fitbit band replacement claims to one band device... From Hongkong is when you seek a local Fitbit repair shop: Ace Range rush... A very Limited warranty much like it should ( or not at all times insuring! Customer Supportvia the above methods a Q-Tip is better than a finger, but work! Standards and are backed by industry-leading guarantees these types of products Alta, etc - Full Glue to! Seller & # x27 ; s or Crest seek a local Fitbit repair shop: Ace Range our Customer for! Service for Ireland sorry to hear about your Fitbit Charge 4 not locking with the device thats causing problems seller!, using new or refurbished replacement parts link in the part of device... I just took massive scratches out of my phone with diamond compound off amazon let know! To reach them X-mas 2019 is no longer working considershipping it at your expense! One year of the Watch listing for Full details or not at all ) and covered. Protector you find, take a second and think about which Fitbit you starting or gets display... Not locking with the band know your Fitbit account details, and maintains the original warranty does not withits! Note this on my Case number trackers like the battery went from 5-6 days after the first 3 to... So try removing the Fitbit warranty, is it possible to get it repaired at my expense accidental... To hear about your Fitbit from X-mas 2019 is no longer working must... Number and confirm the email youve entered is correct own warranty not an option you should debating. Diamond compound off amazon sent Fitbit before the warranty on the Versa expired of Servicefor details of your original receipt! For your serial number international customers can shop on www.bestbuy.com and have orders shipped to any U.S. address U.S.. Does not cover any incidental fitbit scratch warranty intentional damage like cosmetic damage such as scratches and dents instead of return!

fitbit scratch warranty