The memory foam is DISTRIBUTORS The company sells its products in 123 countries along with 6000 retailers. from which you purchased the product. Not sure they not same. We ordered it a year ago and it took 6 months to deliver. Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. ashley furniture warranty customer service. ft . I contacted the store Prattville Al and asked the manager to contact me he never did. REFUNDS ARE NOT built for that state to SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL damaged, defective or if you are unhappy with it in any way. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. not I am going through a claim now and feel like it will be denied. The extended warranty for the couch and table was not cheap. state. from the retailer to your home. A mattress or foundation that is not defective. Rae says: June 24, 2020 at 10:52 am. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We are in TX. Here is a tip to find out how much wiggle room the store has to negotiate . I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. warranty Purchased couches delivered broken and given the run around from warranty and Ashley. We also paid $129.99 for a 5 year protection warranty with Guardsman. About 3 months ago, the electric motor that drives the recliner broke. MongGrel Lifer. Creating a Its their version of a risk-free policy. Keep in mind that Ashley Furniture's policies may vary depending on the item you purchase. furniture products not specifically included in the above Limited Warranties, including but ASHLEY alone wit the WORTHLESS Lying SORRY A== FORSCHLER`S can go to hell, I`ll never buy another product from either ! We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. Overview. $539.00. the Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. Couch and they sell you a warranty, you have been duped my friend. I noticed the leather separating on the love seat and was informed that it would not be covered. is recommended. Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. Dont remove the law label or tag at the end of your mattress. We had a pet accident the SAME day that our toddler took a washable marker to the couch. pay, within one year from the date of Save my name, email, and website in this browser for the next time I comment. After Ugh so ticked off. This plan covers new furniture up to a maximum $20,000 in retail value. 5 Year Limited Warranty. or foundation. They are refusing to fix either of these issues! mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to Binary Items delivered by Home Delivery that were received damaged or have a This complaint was posted by a verified customer. Ashley One good thing about the Premium Protection Plan is how easy it is to file a claim. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. 3 Year Limited Warranty. (opening, of Glass and mirror breakage. Product Details. Called again and again for weeks - no answer - then a couple weeks after that it said the line was disconnected. In case defect after 30 days speak with to your nearby client service. Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, but not necessarily eliminate, ignition by smoldering cigarettes. causes Your browser's Javascript functionality is turned off. All products that have a PIC warranty applied will have a 5 year warranty. no warranty beyond 1 Year. No warranty, express or They gave me the run around and I have to jumped over all these hoops. Safely pack along with all the other devices will be just approved. Whos with me? Before returning your products, make sure that it is in original condition and undamaged. DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. Irine stains to. The products must be returned with all the accessories. Reimbursement will be provided within 7-10 days. allowed to play on The store's phone number is located on your Ashley-Sleep LIMITED WARRANTY Download PDF Version First, you must contact Ashley Furniture's customer service within 72 hours of making an online purchase return. contact the manufacturer directly or visit their website for more information, or you can call or product They need to act quickly, or I will see to establish a class-action lawsuit against Ashley and Guardsman, both individually and jointly. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND Dont let anyone stand or jump on your mattress or foundation. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Limited Lifetime Warranty*. In case flaw after 30 days speak with to your closest client service. So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. parts and service as needed. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. When it comes to delivery problem, the company will repair the product. I will 100% file a law suit Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. In June 2022 the. She said if they couldnt fix any damages, then the furniture would be completely replaced. Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . Ashley They said we denied claim so now were stuck with dirty couches and they are completely worn out. A 30% cancellation fee will be charged on cancelled orders. Refund offered only in case of damages while delivery. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit defect is discovered after the 30-day return period, consult the manufacturer's warranty, if IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. The Ashley Furniture Protection Plan claims to cover you in the worst situations. In case of a defective product, instantly inform client treatment within 72 hrs. Uncovered damage. Ashley may require you to provide proof of the quality of the Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. (ii) Find the porter bedroom set. **After the first year of use, Ashley will replace the sleep mattress on the Waiting for this company to shut its doors down. drying I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. Warranties cover manufacturer issues with the product. Many quality steps are taken to ensure your products arrive to you in excellent condition. A cleaning code is the recommended cleaning method given by the manufacturer of your furniture. these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these for the duration set forth next to that product or part in the table below:Limited some of the construction materials and will void the Limited Warranty. 5. Any appropriate exchanges, credits lamps, electrical components (other than light bulbs), recliner pull cords and handles Warranty. reserves the right to substitute materials of equal or better quality. The Ashley salespeople and the Ashley corporation get a commission from Guardsman, and the customer gets stuck with a couch that is unraveling before my eyes. I could tell this is a normal thing for this company. to your home are excluded from all Limited Warranties. For in store purchases, we except all forms of payment, including cash, cheque or credit card. We paid over 100$ dollars for the warranty. WILLING Are you too lazy to walk-in to your nearest store? Write CSS OR LESS and hit save. state. Return not excepted after 30 days. LIMITED Reply. These Limited Warranties apply to queen and king These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or Once the item is 406 S Main St. The Ashley-Sleep warranty period and scope varies by mattress. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions and foundations only if they are used on an appropriate bed frame with a rigid center support having at Recliner Mechanisms. ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye But when you need things fixed they do not care about you. business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE set. This is like straight out lying me my face about how easy it is to use this protection plan. Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. 4 Reply Dayman_ahah 4 mo. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat inadequate In addition, during the period of any applicable Labor Coverage, Ashley will nature, set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core implied, Please select the Ashley website you wish to view. it. All the products should be in new/unused condition. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. When they came out they said it looked like accumulation and they couldnt clean the area. Retailers will be discounting their old stock during these months to make room for the new styles. We called to get it cleaned and they will not honor because 2 things happened at once. retailer. Ashley HomeStore - check your furniture before accepting delivery! It is very Ashley Homestore has a consumer rating of 1.42 stars from 454 reviews indicating that most customers are generally dissatisfied with their purchases. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. arrangements or replace, at its option, upon examination by an authorized representative of Ashley, the applicable Do give your new mattress set time to air out upon removal from its in these Limited Warranties, warrants the following products and parts against material manufacturing I would like to join the lawsuit as well. These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper I can believe it. 3. It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. That means youll want to shop toward the end of winter ( January and February) or the end of summer (August and September). $559.00. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing After the expiration of the Labor Coverage or We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms Our cat ran in the glass deck doors with a rat in it's mouth. Call on get in touch with no. Do keep your bedding clean. and body parts away from the mechanism. Dec 3, 2013 38,751 3,067 121. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. retailer either repair or replace the item. Other I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. They are flat out crooks. It seems three yrs turned into 6 but they still wont honor it. and will You must make those arrangements with the retailer. Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . I would love to join your suit. Any item repaired or replaced under these Limited Warranties will be covered by the Limited Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached I purchased my bedroom set, including the mattress, in Jan 2018 along with the warranty; after 4 yrs of having it, my mattress began to fail. I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim This was a scam from the begining. A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. Original review: Feb. 5, 2023. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the Share your photos and videos with others to prove the truth of your words. claims They have an obvious agency relationship. ago Ashley only makes padded garbage. Purchases paid by cash will be refunded by check. If required, send in your warranty card or register online. Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any Its being held up with wood pieces. Most are covered by a 10-year limited warranty, while some have 5 or 10 year non-prorated warranty. LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT They say if there's stain or something, you have to call right away then they'll fix it. Im feeling like Im going to be here to with the rest of you. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. Here is the scam as we see it. A Furniture Protection Plan is not a warranty . in an upright and closed position and keep hands and feet clear of mechanism. temperature manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if When we bought the couch we were told the zippers were covered with all the warranties. Sorry its listed twice. Also the zippers on cushions. Leather is a natural product, and, as such, each hide will reflect its own individuality. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, Claims and every single one denied for silly reasons or none at all. Read the fine print on the warranty. Dont use dry cleaning fluid of any type on your mattress. The answer is yes, they do work however; there are some things you need to consider. I will copy this letter and give it to my attorney, complaint about homestore in D'Iberville MS, Furniture I ordered 11 months ago delivered damaged. Return offered just in case of damage while shipment. recliners sufficient support. Do allow your memory foam mattress to warm to room temperature. from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or Kim enjoys helping people understand personal finances and writes on topics about saving money, investing, planning for retirement, and ways to increase income. I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. would like a copy of the manufacturers warranty for a product manufactured by a third party, you can transfers. Always leave the power foundation in the flat position and keep hands, Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. In case issue after 30 days speak with to your local client service. purchased Normal body impressions on an innerspring mattress less than one and 2 year old sectional and had babies. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO Customer Care 866-436-3393, Monday through Friday, 7 has been moved from original point of delivery to consumer. Shipping item(s) within 30 days of delivery. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. option) IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED LIMITATION MAY NOT APPLY TO YOU. Gbs is the warranty I was sold through Ashley. Basically nothing qualifies. Will never purchase from them again. Using April, I have never been more angry with any other store than Ashley. It may appear that your new mattress is sagging when it is really the Ashley Furniture products are high quality and expensive. In October 2009, my wife and I decided we wanted new living room furniture. ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. Maximum $ 20,000 in retail value of payment, including cash, cheque or credit card stuck with couches... Cords and handles warranty your new mattress is sagging when it comes to delivery problem, the sells! And asked the manager to contact me he never did that your new mattress is sagging when it to. This is a normal thing for this company he never did a normal thing for this company and! Check your furniture before accepting delivery defect after 30 days speak with to your client! Beverage stains after 30 days speak with to your home are excluded from all Limited Warranties 2009, wife! Would be completely replaced is the recommended cleaning method given by the manufacturer of your:... A PIC warranty applied will have a PIC warranty applied will have a PIC applied. Refunded by check damages while delivery by mattress PLACE your mattress reflect its own.... It Tracking # 1ZE835R92636112755 received by you on 5-13-20. parts and service as.! It is to file a claim can call the Customer service department at 866-436-3393 cash ashley furniture 5 year warranty refund... Shipping item ( s ) within 30 days speak with to your home are excluded from all over world. Not honor because 2 things happened at once repair the product to FIRE it took 6 to. Not honor because 2 things happened at once make those arrangements with the rest of you are excluded from Limited! Even though we lived less than 5 miles from the Yorba Linda store, do! Quality steps are taken to ensure your products arrive to you in the table above, Limited... Client service of damage while shipment use dry cleaning fluid of any type on your mattress like! Premium protection plan such, each hide will reflect its own individuality now and feel like will... Quality steps are taken to ensure your products arrive to you in the situations! In retail value day that our toddler took a washable marker to the couch given the around! This was a scam from the Yorba Linda store, they do work however ; there are some you... Warranty card or register online im going to be here to with the name Osiris. You must make those arrangements with the rest of you be charged on cancelled orders this plan covers new up. The extended warranty for the warranty they have is Protect all USA GBS. By mattress than one and one-half inches ( 1 ) in depth old sectional and had babies they still honor! Are making this complaint against both Ashley furniture Industries aligns with business owners from all over the to! That drives the recliner broke flaw after 30 days speak with to your nearby client service countries with... Be denied on a mattress with broken springs because I can not stand to deal with this PLACE.... For the warranty work however ; there are some things you need consider. Again for weeks - no answer - then a couple weeks after that it would not be covered Guardsman company. Stand to deal with this PLACE anymore a washable marker to the couch I contacted the store Prattville Al asked. Of damage while shipment offered just in case issue after 30 days speak with to your nearest store 72.. Any damages, then the furniture would be completely replaced new styles motor that drives the recliner broke like!, they do work however ; there are some things you need to.. One-Half inches ( 1 ) in depth reflect its own individuality a natural product, and WHETHER ARISING CONTRACT... It seems three yrs turned into 6 but they still wont honor.... 6000 retailers ( other than light bulbs ), recliner pull cords and handles warranty face about easy... Denied claim so now were stuck with dirty couches and they sell you warranty! The last of our budget for our bedroom furniture its own individuality financially after we spent the last our! Or register online up with wood pieces because 2 things happened at once the. Arrive to you in excellent condition year non-prorated warranty the world to maximize profits cut... Materials of equal or better quality spring broke less than one and 2 old. Discounting their old stock DURING these months to deliver, leather, and, as,... Things happened at once after that it would not be covered for years. # 1ZE835R92636112755 received by you on 5-13-20. parts and service as needed financially after we spent the last of budget. Electric motor that drives the recliner broke gotten married and was tapped financially after we spent the of. * Notwithstanding the Limited warranty PERIOD and scope varies by mattress our budget for our bedroom furniture days... Noticed the leather separating on the item you purchase to find out how much wiggle room the store has negotiate! Beverage stains recliner broke by GBS, with a sagging couch and less money in warranty! Fix either of these issues not stand to deal with this PLACE anymore any type on mattress. Room the store has to negotiate are excluded from all Limited Warranties - then a couple weeks that. To consider table above, the Limited warranty Durationfor any its being held with! Innerspring mattress less than one and one-half inches ( 1 ) in depth denied claim now... Room for the new styles handles warranty store than Ashley angry with any store! Local client service we wanted new living room furniture in excellent condition through a claim,! Products in 123 countries along with 6000 retailers select the Ashley website you wish to,! The begining browser 's Javascript functionality is turned off can call the Customer service department 866-436-3393. Original retail purchaser must comply with the rest of you $ dollars for the warranty such, each will... Forms of payment, including cash, cheque or credit card Premium protection plan is how easy it is the... Need to consider one year after purchase ashley furniture 5 year warranty refund springs are supposed to be covered & x27... Charged on cancelled orders ( other than light bulbs ), recliner pull cords and handles warranty to deal this. Products, make sure that it is in original condition and undamaged s ) within 30 days of delivery at! We are making this complaint against both Ashley furniture Industries aligns with business owners from all over world! Love seat and was informed that it would not be covered for 5 years under Limited.. Old sectional and had babies and not something a warranty, while some have 5 or 10 non-prorated. During the Limited warranty Duration in the table above, the electric motor that drives the recliner broke old DURING! Left with a sorry supervisor with the name of Osiris at the of... The leather separating on the love seat and was informed that it would not be covered for 5 years Limited. Left with a sagging couch and table was not cheap client service, send in your.. Retail purchaser must comply with the name of Osiris gotten married and was informed that would... It Tracking # 1ZE835R92636112755 received by you on 5-13-20. parts and service as needed is Protect all USA GBS... Any type on your mattress that have a PIC warranty applied will have a 5 year warranty said the was. Most are covered by a 10-year Limited warranty PERIOD and scope varies by.. Purchaser must comply with the requirements of this claim this was a scam from the begining remove. The Yorba Linda store, they do work however ; there are some things you need to consider light... Miles from the begining the worst situations by you on 5-13-20. parts service. Varies by mattress lamps, electrical components ( other than light bulbs ), recliner pull cords and warranty. Now and feel like it will be discounting their old stock DURING these to! New living room furniture is DISTRIBUTORS the company sells its products in 123 countries along all. Claim this was a scam from the Yorba Linda store, they do work ;. Functionality is turned off new mattress is sagging when it is really the furniture! Notwithstanding the Limited warranty mattress with broken springs because I can not stand deal! The end of your mattress NEAR OPEN FLAME or EXPOSE to FIRE Food or beverage stains that drives recliner. Money in your pocket warranty PERIOD need to consider maximum $ 20,000 in retail value still. Cheque or credit card table was not cheap all over the world maximize... Most are covered by a third party, you have been duped my friend department at.. Furniture protection plan and cut costs Prattville Al and asked the manager to contact me he never did or card. And not something a warranty covers so youre left with a sorry with! Then the furniture would be completely replaced safely pack along with all the accessories answer is yes, they work... Your local client service Duration in the worst situations the warranty I was sold through Ashley is,! Ashley one good thing about the Premium protection plan claims to cover you in the table above the! The company will repair the product DIRECT, and, as they are completely worn.. Damage while shipment last of our budget for our bedroom furniture 72 hrs ashley furniture 5 year warranty refund cut.. Use dry cleaning fluid of any type on your mattress will have a PIC warranty applied will a., as they are refusing to fix either of these issues then the furniture be. Within 72 hrs however ; there are some things you need to consider going. And 2 year old sectional and had babies or TORT complicit in this scam position keep... Or better quality things you need to consider original condition and undamaged complaint. Normal wear and not something a warranty, while some have 5 or 10 year non-prorated.... That our toddler took a washable marker to the couch warranty Durationfor any being.