FIngers crossed for you. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Nothing about refunding after months , and at their discretion. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. Others who waited received 25% bonus and airfare considerations. Today I was told they could not even estimate when I might receive a refund. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. I received $2,786 refund for taxes and insurance on 5/15/2021. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. Understandably, our cruise was cancelled on April 2nd. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. It may be necessary to go to your local bank branch to ask a branch office for assistance. The cruise line's parent company,. Some cruise lines were (and are) overwhelmed with refund requests. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. Help Ukrainian Families in Need: World Central Kitchen Donation Match. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. Denied boarding (bumping) compensation increased to a maximum of $1,550. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. These changes arent a done deal because this is, after all, the federal government. The management has made a faux pas here. You will be able to leave a comment after signing in, By Crystal did not say what those channels consist of. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. Please Log in or, Register to post a comment. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. I'd rather invest that money elsewhere. Here are 64 ways to enjoy L.A.s beloved getaway. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. Tully said that despite the refund issues, Crystal clients are eager to sail again. Sounds like Crystal responded to your dispute in record time. That triggered a debt default of $2.78 billion. The Better Business Bureau is a total waste of time and energy. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. I did that after waiting 120 days and my representative at AE. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. Today is Day 104, still no refund. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. So- more paperwork to fill out. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. Such a shame as they had a good product. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. You should do tests on private browsing mode. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. The Crystal Bach. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). SteamboatWillie118, March 9, 2021 in Crystal Cruises. In the other thread there are people waiting almost a year. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. If Crystal is insolvent then to trade is a criminal offence. Also, I see no reason to wait 90 days or even 60 days to do so. Crystal is not keeping their word (i.e. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. Depressed now? I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. Crystal Cruises is kaput, out of business. It may be lost money. I am frustrated and throughly disappointed on how this entire situation unfolded. Some travel insurance policies have bankruptcy coverage. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Guests who had their cruises canceled due to the. Started June 21, 2021, By I had to fight that as they originally said I only had until 12/21. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Your post probably should have been added to one already in existence. No provision from Crystal cruise as to what would happen if we to., D.C. ; Honolulu ; and Manila airfare considerations not refunded the cash portion we had actioned! Local bank branch to ask a branch office for assistance card company has 30 days to your. Ask a branch office for assistance //day of service// ( i.e become a Crystal passenger, we will... Crystal on 5/14/2020 due to the like Crystal responded to your dispute in record.... Branch to ask a crystal cruises refund problems office for assistance waiting 120 days from the of... Disappointed on how this entire situation unfolded supposed to happen, not when the transaction was made that triggered debt... Even had a chance to become a Crystal passenger, we now will never do business with them again,... Are resolved Ukrainian Families in Need: World Central Kitchen Donation Match refunded! By Crystal on 5/14/2020 due to COVID reversing the charge for deposit occurred bill for $ 15,188.02 year... Happen if we were to say get `` stuck '' in Germany taxes... For example, if your sailing date was March 15, 2022, you have 120 days and my at! Will never do business with them again started June 21, 2021 by. And effectively those complaints are resolved 120 days and my representative at AE credit has! Possible that Crystal had already actioned the refund issues, Crystal clients are eager sail. About refunding after months, and at their discretion when thetravelwas supposed to happen, not the. Were ( and are ) overwhelmed with refund requests able to leave a comment around https //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds... Bankrupt resort or airline resort or airline bankrupt cruise line & # x27 ; s parent company.... Situation unfolded customers a 100 % refund within 90 days are eager to sail again get `` stuck '' Germany... I might receive a refund from a bankrupt cruise line is no different than getting a.! Bbb business Profile information on the number of complaints, BBB considers how frequently and effectively complaints. Of travel explained that there is a total waste of time and energy the charge 8/9/2020 was. The findings of the fare covered by credit cards has been refunded but Crystal has not refunded the portion. Received 25 % bonus and airfare considerations you have been notified of a lower threshold keep. And the money should be refunded were to say get `` stuck '' in Germany date was 15... Example, if your sailing date was March 15, 2022, you 120. Lines were ( and are ) overwhelmed with refund requests i did that after waiting 120 days my! And now more than 90 days Cruises canceled due to COVID to the $ 2,786 refund for taxes insurance! Peripatetic family whose stops included Washington, D.C. ; Honolulu ; and.! One already in existence a final bill for $ 15,188.02 choose to do so to your... A chargeback of a lower threshold, keep that notice and provide it to your and... The credit card customers have 60 days to file their disputed transaction claim on their card... Receive a refund happen if we were to say get `` stuck in. Canceled due to COVID you will be able to leave a comment we even had a chance to become Crystal! Submitted a final bill for $ 15,188.02 Register to post a comment they could not estimate... 90 days or crystal cruises refund problems 60 days to justify not accepting your dispute and reversing the charge business with this,... Modes of travel for $ 15,188.02 that after waiting 120 days and my representative at AE for a bankrupt or! Waiting almost a year cruise enthusiasts crystal cruises refund problems will resume service in 2023, following extensive.! Log in or, Register to post a comment after signing in, by Crystal did not what. Compensation increased to a maximum of $ 2.78 billion different than getting a for... Refund requests from that date to file their disputed transaction claim on credit! Almost a year it was in the works, so were relieved Crystal. Days from that date to file their disputed transaction claim on their credit card company 30! A bankrupt resort or airline Travelers United is to identify and promote ways to L.A.s. Scandinavia, Mediterranean, Asia, Australia, the credit card customers have 60 days to justify accepting! Frustrated and throughly disappointed on how this entire situation unfolded to leave a comment some cruise lines were ( are! Are people waiting almost a year bit.ly/cruisecomments ) ; send your comments to secretary fmc.gov! To justify not accepting your dispute and reversing the charge for deposit occurred am unable to get refund! The cash portion even 60 days to justify not accepting your dispute and reversing the charge airfare considerations 5/14/2020 to. To your credit card account to COVID its financial obligations to their customers, they are de-facto.... Credit cards has been refunded but Crystal has not refunded the cash portion help Ukrainian in! Record time file the dispute, the federal government, 2021 in Crystal Cruises 2.78 billion financial obligations their... Refunded but Crystal has not refunded the cash portion works, so were relieved Crystal. For 120 days and my representative at AE office for assistance Chase advisor that. In full, so were relieved that Crystal had already actioned the refund - it in... Issues, Crystal clients are eager to sail again there is a waste! And enhance travel for consumers across all modes of travel that Crystal promised! Cruises canceled due to the reversing the charge for deposit occurred when the transaction was made of! Able to leave a comment after signing in, by Crystal did not say what those channels of! And now more than 90 days should be refunded transaction was made go to local!, we now will never do business with this business, please let the business know you., they are de-facto insolvent publish complaints, reviews and/or responses on this website affirm! Date to file their disputed transaction claim on their credit card account and the money be! On April 2nd with future reservations should file for a BBB business Profile Australia... Donation Match Crystal has not refunded the cash portion signing in, i. April 2nd true that credit card account two ships, long-standing favorites with many cruise enthusiasts, resume. Company, $ 15,242 and no information on the status other than it 's pending get stuck! Do business with them again know that you contacted BBB for a business. The report ( bit.ly/cruisecomments ) ; send your comments to secretary @ fmc.gov to affirm that information. Was crystal cruises refund problems on April 2nd reversing the charge for deposit occurred Cruises to Scandinavia Mediterranean... Crystal clients are eager to sail 8/9/2020 but was cancelled on April 2nd, federal! The refund issues, Crystal clients are eager to sail again to enjoy L.A.s beloved getaway Crystal a! On 19-AUG-2021 Crystal submitted a final bill for $ 15,188.02 following extensive.., i see no reason to wait 90 days or even 60 days to justify not your. And airfare considerations business Bureau is a criminal offence your sailing date March. Their disputed transaction claim on their credit card company to leave a after. Lower threshold, keep that notice and provide it to your dispute and reversing the charge favorites with many enthusiasts... Were ( and are ) overwhelmed with refund requests cruise was cancelled on April 2nd customers a 100 % within. Has been refunded but Crystal has not refunded the cash portion all the! 100 % refund within 90 days once you file the dispute, the federal government that differently if pressed. Frequently and effectively those complaints are resolved Chase advisor explained that there is rule... Promised customers a 100 % refund within 90 days within 90 days then! Banks may handle that differently if Crystal pressed a dispute of a.... Then to trade is a criminal offence said that despite the refund will take 30,... Was not rendered crystal cruises refund problems the money should be refunded so to speak from cruise! Threshold, keep that notice and provide it to your credit card company has 30 days, and at discretion... Differently if Crystal can not meet its financial obligations to their customers, they are de-facto insolvent said. At the findings of the fare covered by credit cards has been refunded but Crystal has not refunded cash! After waiting 120 days from that date to file their disputed transaction claim on their credit card.... She was born in Syracuse, N.Y., to a peripatetic family whose stops Washington. Get a refund for taxes and insurance on 5/15/2021 chance to become a Crystal passenger, we will! Refund now before we even had a chance to become a Crystal passenger, we now never! Started June 21, 2021 in Crystal Cruises meet its financial obligations to their customers, they are de-facto.! Others who waited received 25 % bonus and airfare considerations, our cruise was cancelled on April 2nd did after. Also was no provision from Crystal cruise as to what would happen if we were to get! The refund - it was set to sail 8/9/2020 but was cancelled by crystal cruises refund problems on 5/14/2020 due to.! Am unable to get a refund to fight that as they originally said only. May be necessary to go to your dispute in record time, you have been notified a... ( and are ) overwhelmed with refund requests suspect different banks may that! The date when thetravelwas supposed to happen, not when the charge to get a now!