How do you reboot your Optimum cable box? Or, if you prefer, you can reach us via email at customercare@allconnect.com. May or may not be available based on service address. Understand Suddenlink Early Termination Fees. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. Invalid password, please complete all fields. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. By clicking "Accept" you consent to the use of these cookies. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. [1] [2]. This website is using a security service to protect itself from online attacks. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. There are many reasons for you to return the equipment back to the company. Astound Broadband is available at your address. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. Fee for late or no return: Call customer service for details. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. So this contract either ceased, once you agree to terminate it or cancel it. There are several ways you can contact Optimum support any time of day. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. Forgot your Optimum ID? All guarantee claims processed through a Suddenlink store. Don't let it have that satisfaction. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. With Suddenlink you can visit a store or send your equipment in the mail. We present information collected independently from official provider websites. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. It becomes your responsibility as per the contract terms to lease again or return them their receivers. We strongly recommend that you upgrade to a more current browser. Additional fees and terms may apply. Google Fiber does not require a contract and there are no fees for canceling your service. Distance: 1.61 mi. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. After receiving your returned device, the company will check for any damage. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. Allconnect.com does not include every service provider available. The action you just performed triggered the security solution. Recover it. Looking to contact an Optimum representative? *Internet download speeds may vary and are not guaranteed. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. Please choose your exact address in the list below, or skip and continue to order. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Dont let this happen to you. Though rare, Optimum service outages can occur due to weather, construction or other reasons. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. You will need to call Verizon customer service to cancel your internet. You can access your Optimum email once you create your Optimum ID, which is your email. I then go to a Suddenlink chat room and request equipment return shipping labels. Customers will pay any fees Suddenlink incurs in retrieving the equipment. Bullhead City, AZ 86442. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. Fee for late or no return: Call customer service for details. Customer service number: 866-786-6693 Hours: 24 hours a day, seven days a week Early termination fee: None. By subscribing, you agree to receive Allconnect newsletter and promotional emails. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. I cant say enough good about this company! The company owns the receivers, and when the contract expires, you are certain to return the equipment. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. If you haven't installed the service, you can cancel online via your Google Fiber account. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Her work has been referenced by CNN and other national sources. Tap below to get started. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. You can cancel Mediacom internet by phone or at a local Mediacom store location. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. You can see the top available ISPs in your area or where you're moving to by plugging your ZIP code into the tool above. Either theres a known fault or you may also choose to upgrade your service. 1812 Hwy 95 Ste 14. Optimum customer service is there whenever you need help. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Fail to return it on time, however, and Viasat may not be as nice, charging up to $300 in fees. Find the simplest ways to reach Optimum customer service by phone and online. Well send you the fastest internet options, so you dont have to find them. Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. Viasat recently updated its deadline to return your equipment from 30 days to 60 days. Did you start the swap process for your equipment in Smart Home Manager or chat? Create labels, get alerts, and set delivery holds? No hidden monthly fees. If you are on the receiving end of this type of corporate shakedown, we can get results. Equipment returns including Apple TV . Speeds may vary, Additional customer service contact options. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. If your purchase was made with a credit or debit card, your refund will be returned to that card. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. Equipment return: By mail within 60 days, recently updated from 30 days. Your privacy is important to us. I was having problems with the company for months. Note: Once the company receives your equipment they will send you a confirmation letter. Modem required for internet service. Other return concerns. Need help finding internet & TV providers near you? - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. No problem. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Instead, get immediate assistance with Optimums live chat feature. You can call customer service to sign up with your new ISP, but most providers let you sign up online. FedEx at Walgreens. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. Getting that installation date will have you complete the next step before this one, but more on that later. Any cost for unreturned tools shall be due immediately. The UPS website will ask you to provide information about the package . Its that simple! It looks like Astound Broadband isn't available in your area yet. We even deliver on Saturdays. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. These partnerships allow us to connect you with the best providers and products for free. Follow these 4 easy steps for returning all other equipment. Visit the Google Fiber cancel service page. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Like with AT&T, canceling online is probably reserved for DSL customers only. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. How do I get a return label printed? US. You can explore additional Optimum bill pay methods here. Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Centurylink Return Label. Maybe you're moving far away from your home internet provider, or you've found a better internet option in your area. Sunrise: 08:40AM. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. You will need to call to cancel your internet. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. Ask our pros for assistance with packaging design and testing. We can't get your messages right now. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. Fee for late or no return: Up to $300. Early termination fee: None. Visit Viasat's returning leased equipment, fees and instructions page for more information. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. By checking this box, I agree to receive marketing materials from Astound Broadband. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. However, customers may be required to pay the balance for the full billing cycle. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Enter a FedEx tracking or door tag number below. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Equipment return: By mail within 45 days. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. The page didnt have what I was looking for. Find a Cox store. Equipment return: By mail only, UPS or FedEx within 21 days. Customer service and technical support available 24/7. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. 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