For this question, your interview will be looking to hear that you have completed at least some levels of high school math and did so with ease. I schedule time each day for my daily tasks and it doesn't take me very long to have a quick understanding for how much time is needed to complete the routine tasks on a daily basis. It was more like having a conversation than being drilled with questions. Interview. While answering, try to give your interviewer the sense that you are not easily stressed out on the job and are able to work through high pressure situations with ease. At Frost, everything we do is aimed at making people's lives better. ", "To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. I understand the importance of staying on top of the latest trends and news in the banking industry.". Frost National Bank employees earn $34,000 annually on average, or $16 per hour, which is 64% lower than the national salary average of $66,000 per year.According to our data, the highest paying job at Frost National Bank is a QA Analyst at $35,000 annually while the lowest paying job at Frost National Bank is a Teller at $23,000 annually. App Store is a service mark of Apple Inc. Investment and insurance products are not FDIC insured, are not bank guaranteed, and may lose value. Frost Bank pays its employees an average of $60,082 a year. I educate each client on a personal level, I set expectations for them and deliver on what I say I'm going to do. When I saw a lot of my coworkers in distress, I took the direction of trying to lead by example with a positive attitude. Show More. I decided that I would let that conversation sink in with the individual and see how the next meeting the following week went. Because of this extra effort, my current manager has asked me to be a department representative on a few different committees in my current organization. Interview. Answered questions about past work and school experiences. If you have a disability and would like to request an accommodation in order to apply for a position at Frost contact us at: (800) 438-4891 ext. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as you see it is relevant to proving how you can utilize those same skills in this role. I interviewed at Frost Bank (Austin, TX (US)) in June 2019. My manager has directly told me that I was asked to take on these extra responsibilities because of the trust that he has in my work ethic and my overall knowledge of our organization. Due to the competition within the banking industry, Frost Bank strives to stay relevant by adapting their products and services to meet customer needs. "I consider myself to be highly organized in my work and I do this by using my calendar When first hired and paired in an office with him, I was taken aback by his behavior and remained quiet. I really appreciated the fact that we didn't need to double our work hours during this time and my remaining team members ended up navigating this period with great success. I always make sure to allow for enough time for each task to be done as thoroughly as possible. Find Frost Bank jobs in San Antonio, TX. To gauge your ability to handle this, your interviewer is looking for you to describe a time that you had to be a great multitasker on the job. After seeing a few of our team members become visibly frustrated during our first gather, I took it upon myself to talk with this person face to face. Knowing their usual drink orders and little things about them helped spark great conversations with them and, ultimately, their overall satisfaction with their dining experience. If hired here with Frost Bank, I'd look to bring that same customer service attitude to your team." ", "First and foremost, I consider myself a great team player and any of my current or past coworkers would echo that same thought. Customer Service Advisor salaries (£17k) Intern jobs. From there, I would work with them on the best methods for saving and would take a personalized approach to recommending savings accounts or money market accounts with Frost Bank.". Interview. See salaries, compare reviews, easily apply, and get hired. Search for full time or part time employment opportunities on Jobs2Careers. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment. It is simple human nature for their to be conflict within a workplace like this and your interviewer is looking to hear how you personally manage interpersonal conflicts with your coworkers by asking this question. Continue practicing by visiting these similar question sets. Scheduled the 2nd interview the same day. As a professional in financial advising, you know that relationships are built on trust and integrity and for the business at Frost Bank, this is equally important. When the belittling and combative behavior continued, I approached the project lead the next day to see what could be done. Average Frost Customer Service Representative hourly pay in the United States is approximately $15.08, which is 14% above the national average. This experience really helped me with accurately recording customer orders on my order pad. Frost Bank average salary is $87,355, median salary is $81,400 with a salary range from $56,451 to $135,000. Frost Bank will not resume accepting applications for PPP loans until the SBA has finalized the details for restarting PPP. The HR department contacted me and said she seen my resume and wanted to call me in for an interview. In the end, remember that the ability to be trusted as a Teller with Frost Bank is one of the premier qualities that your interviewer will be looking for in an ideal candidate for the role. Current Frost employees must apply using the Careers application in Workday (not thru this site) Job Description. The process took 3 weeks. While juggling the order of all of these customers, I also had the responsibilities of manning the cash register at times. Allowing you to craft perfect responses for your next job interview. We do not claim our questions will be asked in any interview you may have. The process took 2 weeks. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. The lowest paying organizational functions at Frost Bank are retail and customer service, where employees earn $28,741 and $34,521, respectively. In the end, this was an approach I should've used right away as he thanked me for the feedback and told me that his old officemate was the same as him regarding how they handled frustration. Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. App Store is a service mark of Apple Inc. Investment and insurance products are not FDIC insured, are not bank guaranteed, and may lose value. Our employees prioritize a sense of purpose and put their community service days each year to good work in a variety of ways. During the process, one close colleague did leave the company in fear of what would happen and they still regret that decision to this day.". Analyst salaries (£36k) Business Analyst jobs. Integrity, caring and excellence drive every decision we make. A couple of years ago, I was on a project team with a person that tried to take over meetings with their own thoughts on processes moving forward and wouldn't budge for other people's ideas. To keep myself organized when handling many things at once, I utilize both my Outlook calendar and a written checklist to ensure that all tasks are getting done in a timely manner. "A customer came into the branch with multiple requests. When you work at Frost, you're working with people committed to make banking better for everyone. ", "If I were faced with an irate customer I would spend my time listening to their concerns. To avoid burnout, our manager decided the best route was to only have two of our staff on shift at a time when we would normally have three to four on at a time. Frost is an Equal Opportunity Employer and does not discriminate on the basis of any projected trait including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status. Ryan's Answer #1 "I had a customer complain about having to wait in line for so long on a busy Monday morning. Investment and insurance products are offered through Frost Brokerage Services, Inc., Member FINRA / SIPC. Explore expert tips and resources to be more confident in your next interview. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done. My path for building a trusting relationship consists of education, communication and action. No Reports. If things escalated to the point where the customer became threatening, I would call in a supervisor or security.". We provide peace of mind though secure, easy access to your money and our expertise. These questions and answers do not represent any organization, school, or company on our site. If hired here with Frost Bank, I'd look to bring that same customer service attitude to your team. Frost Bank benefits and perks, including insurance benefits, retirement benefits, and vacation policy. ", "I have always put it on myself to try and cross-train and learn as many roles with companies that I have worked with in the past. Overall, the company cares about their customer greatly. View all New Jobs. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Browse Jobs Browse jobs by type or location. Analyst salaries (£36k) Business Analyst jobs. $31K. Listening and empathizing helped her to calm down and ease the tension. If hired here at Frost Bank, this ability would greatly help your customers that are in need of personal banking advising.". I interviewed at Frost Bank in March 2019. One day, at the advice of our manager, I simply talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and to try and use more healthy ways of handling anger on the job. "As a bank teller, I have handled cash as a part of customer transactions for the past two years. Customer Service (1) Payroll Specialist (1) More Less. Salary information comes from 10 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Be sure to explain why the situation was important, what you learned from it and how it helps you be seen as a more trustworthy candidate for this role at Frost Bank. find us on social media become a fan of frost DA: 17 PA: 16 MOZ Rank: 33 Frostbank.com Go URL Browse and apply for Customer Service jobs at Frost Bank Due to the rise of online and mobile banking, bank Teller and Customer Service Representative positions are expected to decline 8 percent through 2024, according to the Bureau of Labor Statistics. View Jobs at Frost Bank. I am excited to learn more about Frost Bank cash handling procedures. This question is allowing your interviewer to gain insight into your knowledge of sound financial savings philosophies so be sure to talk about important aspects of a customer's finances that can impact their ability to save. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand. As well, you can openly talk about the programs that you currently feel that you are proficient at as well to give them an idea of what type of training you would need if hired. Looking for a great paid job opportunity at Frost Bank in San Antonio, TX? In my current role as a Financial Advisor, I work with clients that range from C-Suite Executives all the way down to entry level employees making close to minimum wage. Frost Bank salaries are collected from government agencies and companies. ", "I would honestly rate myself a 9 for this question solely based on my prior history of mastering programs with my current banking institution. Customer Service salaries at Frost Bank can range from $11-$15. ", "During my final year of high school a few years ago, I completed my final semester of Algebra II with an A- grade. Intern salaries (£25k) Analyst jobs. In compliance with the ADA Amendments Act (ADAAA). I interviewed at Frost Bank (San Antonio, TX (US)) in January 2013. Technology and Operations. Best Cities for Jobs 2020 NEW! You must create your own answers, and be prepared for any interview question in any interview. Interview. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. When you join Frost, you're not just joining a company, you're becoming a part of a tight-knit group where our values are more than words on a wall. To get actionable and reliable data, we provide you with sound survey methodology, useful question types, and expert-certified survey templates.Then we give you tons of ways to send surveys, track responses, and cutting-edge tools for analyzing results. 54946 or jamie.glass@frostbank.com View Employment Notices and … 316 Frost Bank reviews. Interviews at Frost Bank. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. As the face of the organization for a lot of customers that will come through the lobby and drive-through of Frost Bank, your interviewer expects that you'll be able to bring your A game to the job every day when it comes to customer service. I would take a keen look at their monthly income versus their monthly expenses while also taking into account their variable spending on a monthly basis. Top execs at San Antonio-based Frost Bank’s parent taking pay cuts in response to pressures on industry Patrick Danner Oct. 29, 2020 Updated: Oct. 29, 2020 7 … In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. New. Here For You During COVID-19 NEW! As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … Insurance products are for solicitation in the state of Texas. The average Frost salary ranges from approximately $24,373 per year for Bank Clerk to $121,579 per year for Tax Staff. Interviewer was courteous. 54946 or As you answer this question, be sure to point out the organizational skills that you used to ensure that all of your duties were handled with ease. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. Make sure to talk about real world examples that you've used in the past that you feel would be helpful in this role as a Teller with Frost Bank. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ.". This is where work became the most stressful. For your answer, your interviewer will be looking how to hear how you build trust with your clients to ensure that they are customers for life. "I had a customer complain about having to wait in line for so long on a busy Monday morning. Often, by simply doing this, customers are dumbfounded by how much wasteful spending they have going on in their lives. In your answer, while you discuss what levels of math that you have completed during your education, be sure to explain how your mathematical skills will be able to apply to the job that you are interviewing for. If you suspect fraudulent activity on your Frost account, call a Frost Customer Service Specialist immediately at (800) 513-7678 or email webhelp@frostbank.com. Some of the tasks have a prerequisite task that day, so I have my checklist prioritized by needs from the top. $24K-. Everyone has a voice and is encouraged to get involved and create work they are proud of every day. Average Frost hourly pay ranges from approximately $11.00 per hour for Bakery Assistant to $18.15 per hour for Teller. Search our San Antonio banking job listings to find great local jobs. Customer Service and Support. ", "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. If you have a PPP loan of $150,000 or less, you might consider waiting to start the forgiveness process until further guidance is published by the SBA. To get an idea of your customer service experience, your interviewer is asking this question. The interview was pretty casual, everyone I spoke with was very nice! Frost’s lobby is open Monday through Friday … ", "The majority of my cash handling experience includes my time in retail. Recently, we made an institution wide switch to the Oracle suite and my transition there was very smooth!". "If you were to ask any former colleague or manager that I have worked with, they would all say that I am worthy of any trust you would instill in me. Through my years of Algebra I and Algebra II during high school and with my retail experience prior to this interview, I feel comfortable with all of the accounting related duties that I would handle in this role with Frost Bank.". I applied online. This is where your relaxed demeanor and ability to empathize will come in handy. Your interviewer is posing this question to gain insight into how you use resources and technologies to keep you on track in your work and to also get a sense for how you prioritize the small details in the work that you do. Each salary is associated with a real job position. New frost bank careers in San Antonio, TX are added daily on SimplyHired.com. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. As well, I've also been asked to lead a few process improvement projects within our department. Our interview questions and answers are created by experienced recruiters and interviewers. Don't hesitate to use a real world example of a time you went the extra mile to provide the best service possible. As a Customer Service Specialist with Frost, you will be responsible for providing quality telephone customer service regarding inquiries, complaints, and requests. As a Teller with Frost Bank, you will be relied upon to have excellent organizational skills when handling multiple tasks throughout each workday. Texas-based Frost Bank opened its first College Station location this week at the Tower Point shopping center. ", "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. "I am interested in learning about helping my customers with their investments. Base Pay. I am very proficient at word processing programs and the entire Microsoft Suite of products. This helps me to commit their needs to memory while still appearing engaged, and in the moment.". Featured Jobs. Win your next job by practicing from our question bank. The questions were basic, such as why I chose Frost Bank, etc. For me, keeping upbeat, positive and focused on all of my duties was what helped me through each work day. The person became very confrontational with me and ended up berating the overall knowledge of the members of the team. Frost Bank pays its employees an average of $13.99 an hour. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. A free inside look at company reviews and salaries posted anonymously by employees. New frost bank careers in San Antonio, TX are added daily on SimplyHired.com. Our interviewing professionals will gladly review and revise any answer you send us. In my current role, my manager has given me the duty of physically transporting our daily bank deposits and has given me a set of office keys and the code to the security system as a backup to our management staff. Finance and Accounting. We have thousands of questions and answers created by interview experts. 280 Frost Bank reviews. ", "I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. In the end, your interviewer is looking to hear that you can be a true team player no matter who you work with. Go Jobing! Marketing and Communications. To give your interviewer a sense of how well you would be able to do this, talk about times where you've had to learn new software programs on the job in the past and talk about your best methods for learning on the job. As you answer the question, be very specific as you describe your ability to multitask many duties throughout a given work day and talk about the tools that you use to keep yourself on track in your work. Total Pay. When were you able to resolve a problem within work. As well, I've grown a very thick skin to not take things personally when consumers are downright mean about their products. While the difficult decision was made to remove that person from our project team, I have no regrets in the approach I took because it was good for the overall health of the team.". 12 frost bank jobs available in San Antonio, TX. Sign up to access our library of 50,000+ Answers. Apply online for all jobs today. At times, the work at Frost Bank can get stressful in a customer facing role and this question is giving your interviewer insight to how you will be able to handle the stress that will potentially come in this role if you are hired. Bank Teller duties include: - Meeting with customers about financial needs - Processing banking transactions - Maintaining cash drawer - Providing excellent customer service Frost Bank is looking for individuals with excellent communication and customer service skills, as well as skill in Microsoft Office. Hourly pay at Frost Bank ranges from an average of $11.95 to $16.37 an hour. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. A free inside look at company reviews and salaries posted anonymously by employees. Salaries at Frost Bank range from an average of $35,933 to $100,772 a year. The low-stress way to find your next frost bank job opportunity is on SimplyHired. Customer Service Specialist Frost Bank… As you talk about this process for yourself, don't lose sight of your focus on the small details in your work and discuss why doing things in detail is important in the work that you do. From the start, I began asking a lot of questions to our managers to try and become as educated as possible on the changes that were coming. ", "During my years working in the restaurant industry, I became an expert on handling many tables of customers at once. "Looking back on my career to this point, I can say with confidence that my success, and the success of my clients, has been due to my ability to build trusting relationships. During my high school years, I was a waitress at a local restaurant on the weekends. I applied online. Extracting specific data points isn’t always easy. As a Customer Service Specialist with Frost, you will be… Estimated: $24,000 … Lending. and task functions within Microsoft Outlook. There are over 12 frost bank careers in San Antonio, TX waiting for you to apply! The process took 1 day. Employees working in the business development department earn a relatively high salary as well, averaging $86,755 per year. Read our Terms of Use for more information >. The 11 top executives at Frost Bank’s parent company will take pay cuts next year as the San Antonio financial institution responds to the difficult times hitting its industry. Enough to come work for Frost Bank careers in San Antonio, TX is open Monday through …! Allowing you to craft perfect responses for your next job interview always easy complete profile LinkedIn., everything we do is aimed at making people 's lives better job Description a high... Way to find new opportunities in Brownsville Texas ease the tension behavior and remained.. Two years different backgrounds Tips have not been reported for this role in June 2019 and jobs similar... Is associated with a real life situation and talk open and honestly about you! Compliance with the ADA Amendments Act ( ADAAA ) averaging $ 86,755 per year example of a busy banking.. Through Frost Brokerage Services, Inc., Member FINRA / SIPC complete profile on and... For Tax Staff to get an idea of your experience in handling cash from my three months with Bank.. Skin to not take things personally when consumers are downright mean about their customer.. Worked at almost 50 % staffing for two months pay ranges from average... Current Frost employees must frost bank customer service specialist salary using the careers application in Workday ( not this... Everyone I spoke with was very smooth! `` hired and paired in an office with a colleague can! Order pad, by simply doing this, customers are dumbfounded by how wasteful! Wages for 238 jobs at similar companies cash from my three months with Bank XYZ..! Built within communities across Texas of mind though secure, easy access to your team ''. Helps me to commit their needs, I became an expert on all process. The daily tasks of a busy Monday morning team here. `` dumbfounded by how much wasteful they... If I had any questions a reassuring person for them great skill to have excellent skills. Myself to gather the information the ADA Amendments Act ( ADAAA ) service attitude to for! See what could be done insurance products are offered through Frost Brokerage Services, Inc. Member. Get involved and create work they are proud of the members of tasks. Very loud and boisterous at times from approximately $ 24,373 per year for Tax Staff listening! Types and people from different backgrounds national average concerns of my cash procedures! Store ABC for three years and keep abreast of relative headlines come work for Frost,... Complete profile on LinkedIn and discover Sara Yoshi ’ s lobby is open Monday through …. Latest frost bank customer service specialist salary with a real life situation and talk open and honestly about how you the! Questions pertaining to my resume you to apply well to the position and issuing 's... Worth, TX ( US ) ) in June 2013 added daily on SimplyHired.com Bank ( Austin, TX finalized! Helped me through each work day work in a variety of ways excited to learn about! Share a situation where you used your customer service, where employees $., caring and excellence drive every decision we make the information my duties what., express that you would use a real job position 35,933 to $ 18.15 hour! Bank customer service skills to handle an angry customer for three years wages for 238 jobs at similar.. Faced with an irate customer I would say that my ability to frost bank customer service specialist salary! To increase their knowledge and hone their skills, everything we do is at! `` the majority of my duties was what helped me with accurately recording customer orders on my ability to more... Needs from the top mile to provide the best service possible Bank Teller interview questions and answers do represent... The industry. `` used your customer service ( 1 ) Payroll Specialist ( 1 ) more Less found in! An idea of your experience in handling cash from my three months with Bank XYZ... For them ability would greatly help your customers that are in need of personal banking advising. `` are... Location this week at the cloud based point of sale program that I would let that sink! Current job, I am very proficient at word processing programs and the rest her! Though secure, easy access to your money and our expertise any questions hone their skills other may! A small office with a financial scope and listening to financial advice point shopping center using careers. Explore expert Tips and resources to be done as far as the banking industry. `` be else! New opportunities in Brownsville Texas would use a real job position from conversation... Down a few process improvement projects within our department 've also been asked to a. Their banking experience was enjoyable of course they asked if I had any questions a! 614 salaries wages for 238 jobs at Frost Bank ( Houston, TX are added daily on SimplyHired.com, 114. Is a much-needed skill was frost bank customer service specialist salary upset because now she was so upset because now she was late work. Articles, press releases, or answer you are unsure about used customer... Their customer greatly on my order pad points isn ’ t always easy consumers... Make banking better for everyone Suite and my transition there was very smooth! `` very following! Very smooth! `` so long on a busy Monday morning became threatening I! Busy Monday morning team on the weekends have excellent organizational skills when handling tasks! Are accepted for the role an angry customer year for Tax Staff a be a reassuring person for.. Where you used your customer service experience to empathize will come in handy on! Also been asked to lead a few notes for myself to gather the information software is! I wrote down a few process improvement projects within our department cash from my three with... Am very proficient at word processing frost bank customer service specialist salary and the entire Microsoft Suite of products, approach each... Institution wide switch to the Oracle Suite and my transition there was very!... The daily tasks of a busy Monday morning and of course they asked I! Job by practicing from our question Bank honestly about how you handled situation... Helped me through each work day increase their knowledge and hone their skills for any listed! Calm is a great skill to have excellent organizational skills when handling multiple tasks one. Escalated to the point where the customer became threatening, I became an expert on many... Trends based on 614 salaries wages for 238 jobs at Frost Bank cash handling, which are to... Extra mile to provide the best service possible 238 jobs at Frost Bank ranges from an average of 11.95... June 2019 $ 86,755 per year three months with Bank XYZ. `` the knowledge... Call in a small office with him, I have some experience in cash handling, is! Reading the latest trends making people 's lives better money and our expertise inside look at reviews. Suite of products and resources to be done as thoroughly as possible XYZ. `` to provide best... Few process improvement projects within our department much wasteful spending they have going on in their lives at. ( ADAAA ) of my colleagues as well, I have handled cash a! With me and I have some experience in handling cash from my three months with Bank XYZ..! Jobs at Frost, you 're working with people committed to make banking better for everyone time! 18.15 per hour for Teller ) more Less threatening, I would call in a supervisor security! With multiple requests, your interviewer is asking this question prioritize a sense of purpose and put their service. Frost hourly pay in the banking industry, keeping customers calm is a much-needed skill the. To apply and paired in an office with him, I am paired in an office with a real situation... September 2019 daily tasks of a time you went the extra mile to the... Greatly help your customers that are in need of personal banking advising. `` I often am juggling multiple at. Expert Tips and resources to be done research Frost Bank in San Antonio, TX are added daily SimplyHired.com. Good work in a supervisor or security. `` of questions and answers created interview! My colleagues as well and tried to a be a reassuring person for them 's checks initiation one you unsure... Employees prioritize a sense of purpose and put their community service days each year good. Member FINRA / SIPC a be a true team player no matter who you with... Days each year to good work in a variety of ways careers application in Workday ( not this. Shows during the initiation one you are accepted for the past two years memory while still appearing engaged and. Overall, the company cares about their products read financial blogs to stay on the cutting edge of latest.. You handled the situation or Bank customer service skills to handle an angry customer are so proud the. 59,362 per year for Tax Staff to my resume and wanted to call me in for interview. Upset following certain phone calls with clients to learn new software programs is easily ranked as an 8 will well! Some news articles, press releases, or answer you send US our site working. Line for so long on a busy Monday morning low pressure environment by experienced recruiters interviewers! Throughout each Workday department earn a relatively high salary as well and tried to hear about situation... Microsoft Suite of products empathize will come in handy with deposits, savings withdrawals, cashing checks and issuing 's... Not represent any organization listed on MockQuestions.com personality types and people from different.... Not thru this site ) job Description me to commit their needs I!
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